JOHANNA TUCKER
Orem,USA
Summary
Skilled professional with extensive experience at Slate Canyon Youth Center, excelling in youth mentoring and crisis intervention. Proven ability to foster positive relationships and enhance personal growth among participants. Skilled in effective communication and problem solving, consistently promoting a safe and engaging environment for youth development.
Overview
12
12
years of professional experience
Work History
Youth Development Associate
Slate Canyon Youth Center
Provo, Utah
08.2025 - Current
- Facilitated engaging activities for youth development and personal growth.
- Mentored youth in life skills, fostering confidence and resilience.
- Maintained a safe environment by implementing safety protocols and guidelines.
- Advised staff members on ways to create an environment conducive to learning and personal growth.
- Encouraged positive behavior through role modeling techniques.
- Maintained records related to program objectives and outcomes.
- Promoted social, emotional, physical, and cognitive growth of youth participants.
- Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to youth development programming.
- Facilitated activities designed to foster healthy relationships among peers.
- Implemented strategies aimed at reducing negative behaviors while increasing positive ones.
- Monitored and provided assistance with such activities as homework, fitness and sports, art and literacy.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Maintained accurate records and documented client data in company databases.
Office Specialist
Slate Canyon Youth Center
Provo, UT
05.2024 - 08.2025
- Answered and directed incoming calls to appropriate personnel.
- Coordinated travel arrangements for employees attending conferences or other events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Completed data entry tasks accurately and efficiently utilizing various software programs.
- Provided administrative support to program directors and coordinators.
- Implemented office procedures to enhance workflow efficiency.
- Facilitated meetings by preparing agendas and taking minutes.
- Organized and maintained office files, records, and documents.
- Provided customer service, addressing inquiries and resolving issues promptly.
Senior Psychiatric Technician
Utah State Hospital
Provo, UT
04.2023 - 04.2024
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving the skill set.
- Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately, or taking detailed messages when necessary.
- Contributed to a positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Input data into spreadsheets and databases.
- Kept office supplies well-organized and sufficiently stocked, placing orders promptly to replenish materials before they were depleted.
- Developed strong rapport with patients by exhibiting empathy, active listening skills, and genuine concern for their well-being.
- Managed crises effectively using nonviolent intervention techniques when necessary, to ensure the safety of all involved parties.
- Participated in continuing education opportunities to stay current on industry trends and broaden the skill set for improved patient care delivery.
- Enhanced patient well-being by developing and implementing individualized treatment plans.
- Documented daily progress notes for accurate record-keeping, and informed decision-making in ongoing treatment planning.
- Led psychoeducational groups focused on life skills development, such as personal hygiene maintenance or budgeting basics.
- Promoted a safe and therapeutic environment through consistent monitoring of patients, and adherence to facility policies and procedures.
Delivery Driver
Arrived Logistics
American Fork, UT
11.2021 - 04.2023
- Delivered packages to customers' doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral and written instructions, and used GPS technology to make deliveries.
Head Cashier Supervisor
Gas-N-Go
Mapleton, UT
03.2020 - 11.2021
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels, and addressing potential theft incidents.
- Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
- Quickly and accurately counted drawers at the start and end of each shift.
Medical Receptionist
Southwest Spine And Pain Center
Orem, UT
01.2020 - 09.2020
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Checked the patient's insurance, demographic information, and health history to keep the information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
Front Office Manager
Pomarri Drug Rehab & Addiction Center
Orem, UT
04.2018 - 10.2019
- Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Psychiatric Technician
Utah State Hospital
Provo, UT
03.2016 - 04.2018
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients, and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
Preschool Teacher
Discovery Tree Academy
Springville, UT
06.2014 - 02.2016
- Developed weekly lesson plans and activities to engage children, and promote learning.
- Maintained an organized, fun, and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established positive communication with parents in daily conversations and formal conferences.
- Fostered a nurturing environment to support children's emotional and social development.
- Developed engaging lesson plans for diverse learning styles at Discovery Tree Academy.
Computer Teacher
East Meadows Elementary School
Spanish Fork, UT
08.2013 - 05.2014
- Trained and developed students' skills in word processing, spreadsheet, and database programs.
- Assisted with the planning and execution of school-wide technology initiatives, supporting the integration of technology throughout all subject areas.
- Processed software and hardware by coordinating user setups, installations, and upgrades.
- Communicated with students to discuss progress, and the need for tutoring and extra assistance.
- Planned and implemented a curriculum to teach up-to-date technology to 20 to 24 students.
Education
Licensed Cosmetologist -
Imageworks Academy Of Hair Design
Spanish Fork04.2011
High School Diploma -
Springville High School
Springville09.1993
Skills
- Youth mentoring
- Team collaboration
- Relationship building
- Positive reinforcement
- Crisis intervention
- Teamwork
- Problem solving
- Time management
- Attention to detail
- Multitasking
- Effective communication
- Conflict resolution
References
- Charlene Lenkart, Owner, Sol Vista Counseling, 801.997.5555
- Margo Vick, LCSW Utah State Hospital, 801.836.6522
- Aundrea Kalauli, Supervisor, Slate Canyon Youth Center, 801.342.7849
Timeline
Youth Development Associate
Slate Canyon Youth Center
08.2025 - Current
Office Specialist
Slate Canyon Youth Center
05.2024 - 08.2025
Senior Psychiatric Technician
Utah State Hospital
04.2023 - 04.2024
Delivery Driver
Arrived Logistics
11.2021 - 04.2023
Head Cashier Supervisor
Gas-N-Go
03.2020 - 11.2021
Medical Receptionist
Southwest Spine And Pain Center
01.2020 - 09.2020
Front Office Manager
Pomarri Drug Rehab & Addiction Center
04.2018 - 10.2019
Psychiatric Technician
Utah State Hospital
03.2016 - 04.2018
Preschool Teacher
Discovery Tree Academy
06.2014 - 02.2016
Computer Teacher
East Meadows Elementary School
08.2013 - 05.2014
Licensed Cosmetologist -
Imageworks Academy Of Hair Design
High School Diploma -
Springville High School
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