Johanna Vanegas
New York,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
Staffing Coordinator
Bridgeview Nursing Home
Queens, NY
02.2024 - Current
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Scheduled interviews between hiring managers and prospective employees.
- Coordinated and planned work shift schedules according to availability.
- Utilized staffing software to track employee availability, shifts, and time-off requests.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
Staffing Coordinator
New Carlton Rehabilitation and Nursing Center
Brooklyn, New York
12.2022 - 02.2024
- Assist DON with all the scheduling and work directly with them
- Complete human Resource paperwork as necessary
- Create schedule for all nursing department
- Answered phone in adequate manner
- Work in collaboration with entire nursing team
- Assist with payroll
- Other duties as assigned
Staffing Coordinator
Platinum Home Health Care
Brooklyn, New York
05.2021 - 12.2022
- Prepared and updated weekly work schedule for Home Health Aides and ensured all members have replacement by staffing for the day
- Served as liaison between medical contract, Registered Nurse to report incident, changes and authorizations of PCA hours
- Assist managers with payroll for employees, for under and over schedule
- Input approved vacation, paid time off and leave of absence request in the system and track hours and attendance for all HHA
- Process payroll
- Conduct disciplinary action
- Update policies
- Maintain employee records
- Assisted HHA's with employment verification letters
- Educated HHA's in the importance of reporting any changes of condition or incidents that occurred in the patient's home to prevent hospitalizations and to follow protocol
Staffing Coordinator
Premier Home Health Care
New York, New York
05.2019 - 05.2021
- Prepared and updated weekly work schedule for Home Health Aides and ensured all members have replacement by staffing for the day
- Served as liaison between medical contract, Registered Nurse to report incident, changes and authorizations of PCA hours
- Assist managers with payroll for employees, for under and over schedule
- Input approved vacation, paid time off and leave of absence request in the system and track hours and attendance for all HHA
- Process payroll
- Conduct disciplinary action
- Update policies
- Maintain employee records
- Assisted HHA's with employment verification letters
- Educated HHA's in the importance of reporting any changes of condition or incidents that occurred in the patient's home to prevent hospitalizations and to follow protocol
Enrollment Support Representative
Department of Education
10.2018 - 02.2019
- Responded to incoming calls from parents asking routine, frequently asked questions
- And provided information appropriate policies and procedures
- Updated CRM tool upon completion of the call to reflect the status of each case
- Used multiple computer applications to handle calls
- Abided by policies and procedures to ensure the highest standard of accuracy
- Responded quickly and accurately and politely to parents needs
- Escalated calls that required further research.
Senior Customer Service
Cablevision
Bronx, New York
02.2003 - 02.2018
- Answered phones and responded to customers request
- Provided customers with product and service information
- Up-sold products and services
- Handled escalations
- Researched misapplied payments
- Followed up on customers inquiries not immediately resolved
- Completed logs
- Assisted traffic desk
- Recognized, documented, and alerted Supervisor of trends of calls
- Recommended process for improvements
- Provided on the job training for new employees
- Provided Thank-you letters
- Troubleshooted cable, internet and phone equipment over the phone
- Accurately assisted with all customer billing inquiries
- Assisted upper management with payment logs
- Other duties as assigned
Education
Major in communication Science -
Brooklyn College
High School Diploma -
Evander Childs High School
Skills
- Proficient in Microsoft Excel
- Proficient in Power Point Arrow
- Proficient in HHA Exchange
- Proficient in EMR Visual
- SMARTLYNX
- BLS certified
- Fluent in English
- Fluent in Spanish
References
Available upon request.
Key Qualifications
- Proficient in Microsoft,Excel, Power Point Arrow, HHA Exchange, EMR Visual . BLS certified .
- Fluent in English and Spanish.
Timeline
Staffing Coordinator
Bridgeview Nursing Home
02.2024 - Current
Staffing Coordinator
New Carlton Rehabilitation and Nursing Center
12.2022 - 02.2024
Staffing Coordinator
Platinum Home Health Care
05.2021 - 12.2022
Staffing Coordinator
Premier Home Health Care
05.2019 - 05.2021
Enrollment Support Representative
Department of Education
10.2018 - 02.2019
Senior Customer Service
Cablevision
02.2003 - 02.2018
Major in communication Science -
Brooklyn College
High School Diploma -
Evander Childs High School
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