Summary
Work History
Education
Skills
Timeline
Generic

Johanna Vasquez

Lakeland,Florida

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Work History

Manager

Misangeles
Lakeland, MN
07152020 - 11122023
  • Managing and overseeing department activities.
  • Taking calls and complaints from customers.
  • Recruiting selecting, orienting and training employees.
  • monitoring and reporting on goals revenue and cash flow.

Customerservice Repersentative

Result CX
Lakeland, FL
04042019 - 07202020
  • Answering
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. incoming calls and responding to customers emails.
  • Handling customer inquiries complaints and issue.
  • Following scripts guidelines and polices.

Customer Service Representative

GC Services
Lakeland, MN
02202017 - 05282019
  • Take customer calls and provide accurate satisfactory answers to their queries and concerns.
  • De-escalate situations involving dissatisfied customers offering patient assistance and support.
  • Call clients and customers to inform them about the company's new products services
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service policies.

Education

High School Diploma -

Jefferson High School
Philadelphia, PA
06-2010

Skills

  • Marketing
  • Workforce Management
  • Performance Management
  • Operations Management

Timeline

Manager

Misangeles
07152020 - 11122023

Customerservice Repersentative

Result CX
04042019 - 07202020

Customer Service Representative

GC Services
02202017 - 05282019

High School Diploma -

Jefferson High School

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Johanna Vasquez