Johanna Virella
Newport News,VA
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Hands-on for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Dedicated Community Manager with over 10 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
7
7
years of professional experience
Work History
Community Manager
Franklin Johnston Group
08.2020 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
Community Manager
Artcraft Management
04.2019 - 08.2020
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Managed community within established cost constraints.
- Evaluated property conditions and recommended improvements.
Community Manager
The Breeden Company
07.2017 - 04.2019
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
Education
GED -
Warwick High School
Newport News, VASkills
- Community Engagement
- Tenant and eviction laws
- Daily Operations Management
- Property Inspections
- Resident relations
- Staff Training
- Property Management
- Financial budgeting and reporting
- Operations Management
- MS Office Suite
- Administrative abilities
- Proficient in excel, MRI, onesite, appfolio
- Online Advertising
- Customer Support
- Fair housing mandates
- Microsoft Office
- Multi-family property management
- Payment Processing
- CRM Software
Languages
Spanish
Native or Bilingual
Timeline
Community Manager
Franklin Johnston Group
08.2020 - Current
Community Manager
Artcraft Management
04.2019 - 08.2020
Community Manager
The Breeden Company
07.2017 - 04.2019
GED -
Warwick High School
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