Johanna Winters
Virginia Beach,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RESOURCE SPECIALIST
VIRGINIA VETERAN AND FAMILY SUPPORT
09.2016 - Current
- Provide one on one care coordination to the SMVF population including all veterans regardless of length of service or character of discharge, veteran families, veteran caregivers, widows, transitioning service members, military spouses, and those serving in the National Guard and, Reserve not under title 10 or 32 orders
- Appointments conducted both in-person and telephonically utilizing a comprehensive service needs assessment to identify needs, screen for suicidal ideation, and or other behavioral health concerns, and refer to community partners for connection to services
- Maintains connection to veterans through in-person, or virtual modalities to monitor the progress of referrals made to service providers ensuring an appropriate resolution of identified needs
- Provides outreach and awareness of all Department of Veterans Services programs to community partners both locally and statewide, including maintaining an itinerate site at the Hampton Roads Veteran Employment Center in Norfolk Virginia, and provides DVS & VVFS presentations during the 'After Taps Workshop' starting in 2018 - present
- Promotes upcoming ASIST Trainings hosted by VVFS locally and statewide to ensure DVS staff, and community partners are receiving continued valuable, and lifesaving suicide prevention training
- Have successfully co-facilitated all DVS ASIST trainings over the last four years, and have mentored all provisional ASIST trainers within in the agency over the last twelve months to ensure they advance from provisional trainer to fully certified.
- Maintains and tracks ASIST training data, including keeping a database of future participants
- Provides VISR training monthly to onboarding DVS Benefits employees.
- Provisional Safe TALK instructor April 2023.
- Served on the grant review panel for the DVS Suicide Prevention and Opioid Addiction Services Program in April 2023 and September 2023.
COMMAND OMBUDSMAN
(VFA) STRIKE FIGHTER SQUARDRON THREE ONE
04.2018 - 11.2019
- Appointed as the command ombudsman by the commanding officer of (VFA) Strike Fighter Squadron Three One from April 2018 to November 2019, to serve as an information link between command leadership and families
- Trained to disseminate official Department of the Navy (DoN) and command information, command climate issues and local community opportunities
- Provided resource referrals and was instrumental in resolving family issues before they required command attention
- Responsibilities included acting as a liaison between command families and the commanding officer
- Welcoming arriving families to the area, providing resources and connection to assistance
- Developed and distributed a command monthly and quarterly newsletter
- Established and maintained an up-to-date telephonic and email distribution list to share information quickly
- Compiled and submitted monthly data reports, detailing command numbers, incidents, outreach events, and other pertinent information
- Provided monthly training to new command service members detailing ombudsman services available
- Served as a source of emergency and crisis information
- Distributed information regarding Fleet and Family Support Center (FFSCs) programs and other support organizations information for connection and support
- Represented the command at local ombudsman assembly meetings, command safety briefings, along with pre and post deployment meetings
- Coordinated services for families during deployment, mobilization or geographic separation
- Performed all other official roles, functions and duties as assigned by the commanding officer.
VIRGINIA VETERANS CORPS NAVIGATOR
AMERICORPS
09.2014 - 09.2016
- Served over eighteen hundred hours as Virginia Veterans Corps Navigator through a grant funded AmeriCorps program to assist Virginia Veteran and Family Support Program (VVFS) carry out its mission of connecting veterans dealing with military stress related disorders and traumatic brain injuries to support services within the community
- Responsibilities included assessment of veteran needs and providing direct linkage to VVFS Resource Specialist for additional services
- Participated with fellow Virginia Veterans Corps Navigators in monthly meetings and community service projects
- Promoted awareness of Virginia Veteran and Family Support Program through veteran engagement at posted service site, community engagements, and resource tables.
CLIENT SERVICE ASSISTANT AND CASEWORK LEAD
NAVY-MARINE CORPS RELIEF SOCIETY
01.2014 - 09.2016
- Assisted over five hundred active duty, retired, activated reservist, and transitioning service members with loans, grants, and financial education to provide relief during hardships and unforeseen circumstances
- Referred eligible veterans and family members for additional support services to the Virginia Wounded Warrior Program, rebranded in 2015 to Virginia Veteran and Family Support Program
- Responsibilities included providing excellent customer service to clients, answering questions and addressing concerns
- Additional duties included verifying applicant requests to ensure accuracy during intake process, and managing daily computer appointment calendar
- Mentored and trained current and new volunteers on client intake procedures, casework policy, and customer service skills
- Reviewed case notes within client service system for errors and missing information
- Redesigned client data sheet used during intake and interview process ensuring more accurate information was collected
- Presented with a merit award for personally providing $183,000 in financial assistance to over two hundred clients, within a twelve month period
- Transitioned into lead casework role within six months of start date.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ11.2024
Associate of Science - Health Administration
SAN JOAQUIN VALLEY COLLEGE
Hanford, CA06.2011
Skills
- Public Speaking
- Fast learner
- Team player
- Workshop coordination
- Training delivery
- Presentation
- Needs Assessment
Certification
- Certified Master ASIST (Applied Suicide Intervention Skills Training) Trainer, Livingworks - 2020 - Present
- Provisional SafeTALK Trainer, Livingworks - 2023- Present
- Facilitated a six week learning series for Veteran Spouse Network, February 2024- March 2024.
Groups
Currently serves as steering committee member for NEXUS : (Mission) Advancing and connecting Military and Veteran Service Organizations to develop a collaborative support network within the Hampton Roads Community : January 2024 - Present
Current member of the Virginia Governor's Challenge to Prevent Suicide : June 2023 - Present
Timeline
COMMAND OMBUDSMAN
(VFA) STRIKE FIGHTER SQUARDRON THREE ONE
04.2018 - 11.2019
RESOURCE SPECIALIST
VIRGINIA VETERAN AND FAMILY SUPPORT
09.2016 - Current
VIRGINIA VETERANS CORPS NAVIGATOR
AMERICORPS
09.2014 - 09.2016
CLIENT SERVICE ASSISTANT AND CASEWORK LEAD
NAVY-MARINE CORPS RELIEF SOCIETY
01.2014 - 09.2016
Bachelor of Science - Management
University of Phoenix
Associate of Science - Health Administration
SAN JOAQUIN VALLEY COLLEGE
- Certified Master ASIST (Applied Suicide Intervention Skills Training) Trainer, Livingworks - 2020 - Present
- Provisional SafeTALK Trainer, Livingworks - 2023- Present
- Facilitated a six week learning series for Veteran Spouse Network, February 2024- March 2024.
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