Johanna Wooton
Corpus Christi,TX
Summary
Hardworking and passionate job seeker with a strong knack for organization, seeking to secure an entry-level drafting position. Excited to contribute to a team's success in achieving company goals.
Overview
19
19
years of professional experience
Work History
Senior CSR
Kleberg Bank
09.2023 - Current
- Implemented feedback surveys to gauge customer satisfaction levels, using data to drive continuous improvement initiatives.
- Consistently met or exceeded monthly performance metrics, including call quality scores and average handle times.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Conducted regular performance evaluations for CSR team members, identifying areas of improvement and recommending targeted coaching plans.
- Mentored junior CSRs, sharing knowledge of best practices and techniques for driving positive customer outcomes.
Field Service Representative (FSR)
Stoic Services
06.2021 - 07.2023
- Provide outstanding field service support to customers
- Schedule service related training for customers and service team
- Address customer issues in a timely manner to ensure high level of customer satisfaction
- Diagnose and troubleshoot service related issues
- Interact with customers periodically
- Develop professional and healthy relationship with clients, management and internal staffs
- Perform administration duties such as preparing time sheets, job status reports, expense sheets, etc
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
CSR
Kleberg Bank
03.2019 - 06.2021
- Managed customer accounts
- Resolved customer issues
- Worked in the inbound call center
- Collected and documented orders
- Responded to inquiries and issues
- Responsible for troubleshooting applications
- Processed loans
- Managed client records
- Set up client appointments
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
Sales Associate
James Avery Craftsman Inc
10.2018 - 02.2019
- Verified all customers received receipts for purchases
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets
- Represented the brand and company professionally to drive store revenue
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores
- Maintained adherence to all company protocols
- Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations
Maintenance Worker
Nueces County Coastal
08.2014 - 10.2017
- Provided facility inspection and maintenance to ensure superior levels of cleanliness and upkeep
- Removed trash and recyclable at the end of each shift and disposed of them in the proper receptacles
- Followed instructions, both orally and written from the supervisor regarding daily job tasks and duties
- Reported issues to the supervisor so that effective resolutions could be immediately put into place
- Oversaw inventory, equipment maintenance and bay cleaning
- Repaired wiring, plumbing, equipment, and machinery
Coordinator/Receptionist/Accounts Receivable
Certified Termite & Pest Control
06.2010 - 07.2014
- Maintained master schedule and set up appointments
- Received and responded to customer requests via letter, email, telephone and in-person approaches
- Entered details such as payments, account information and call logs into the computer system
- Kept reception area clean and neat to give visitors a positive impression of the company
- Received and routed business correspondence to correct department or staff member
- Corresponded with clients through email, telephone or postal mail
- Coordinated office inventory by restocking supplies and placing purchase orders
- Provided clerical support to company employees, including copying, faxing and file management
- Greeted customers and visitors in-person and via telephone calls
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Prepared monthly receivable statements
- Made outbound calls to vendors and customers to discuss and resolve account needs
- Posted a high volume of monthly payments, performed research and tracked misapplied payments, prepared monthly reporting and trained new associates
- Responded to inbound inquiries regarding accounts and payments
- Processed payments and applied to customer balances
Teller
Ulster Savings Bank
03.2006 - 09.2008
- Provided a high level of customer service through a friendly approach, strong professionalism and timely assistance with customer transactions
- Sold cashier's checks, traveler's checks and money orders
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Coordinated daily cash reconciliation at a high-volume location
Education
AutoCAD/Revit Certification - Drafting
Del Mar College
Corpus Christi, TX08.2025
Associate of Arts -
Del Mar College
Corpus Christi, TX01.2022
Skills
- Client Relations
- Organizational Skills
- Scheduling
- Accounts Receivable
- Clerical Experience
- Facilities maintenance
- Field service
- Time management
- Office experience
- Interpersonal skills
- Teamwork and collaboration
- Adapt to diverse groups
- Multi-tasking strength
- Customer-service oriented
- Customer/Client relations
- Excellent people skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Senior CSR
Kleberg Bank
09.2023 - Current
Field Service Representative (FSR)
Stoic Services
06.2021 - 07.2023
CSR
Kleberg Bank
03.2019 - 06.2021
Sales Associate
James Avery Craftsman Inc
10.2018 - 02.2019
Maintenance Worker
Nueces County Coastal
08.2014 - 10.2017
Coordinator/Receptionist/Accounts Receivable
Certified Termite & Pest Control
06.2010 - 07.2014
Teller
Ulster Savings Bank
03.2006 - 09.2008
AutoCAD/Revit Certification - Drafting
Del Mar College
Associate of Arts -
Del Mar College
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