Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johanna Zaldivar

Miami,FL

Summary

Articulate individual with 4 years working as Account clerk for organizations in the Import industry. Adaptable and known for finding effective solutions to solve customer issues. Bilingual and effective at prioritizing tasks to maintain a strong customer pipeline. Known for efficient and high-quality work. Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Availability to reach out to customers necessities and concerns known for understanding customer needs and delivering effective solutions.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


Overview

22
22
years of professional experience

Work History

Admissions Coordinator

Catholic Hospice
09.2022 - 09.2024
  • Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
  • Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
  • Compiled and analyzed data to track admissions trends and make recommendations for improvements.
  • Completed preliminary paperwork for incoming patients.
  • Reviewed applications to verify patients eligibility and compliance with admissions criteria.
  • Developed admissions policy, outlining rules and procedures compliant with government regulations.
  • Conducted detailed tours of campus facilities, fostering welcoming environment that increased prospective patients interest.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Facilitated admissions meetings for better decision-making and collaboration.
  • Developed comprehensive reports to inform admissions strategies.

Account Clerk

MR Logistics Solutions LLC
05.2016 - 01.2020
  • Contacted customers about account or information issues, alerting clients of changes for excellent customer service
  • Input customer order details into the system, and proceed to create an entry file
  • Initiated clearance authorization to have shipment cleared by customs and delivered to customer
  • Prepared packages for shipment by generating invoices and setting up courier deliveries
  • Delivered helpful customer service
  • Answer phone lines and take messages to different departments

Imports Clerk

C-Air Brokers & Forwarders Inc
12.2002 - 03.2011
  • Sorted and distributed business correspondence to correct department or staff members, reducing dropped communications and enabling faster responses to key requests
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction
  • Prepared packages for shipment by generating invoices and setting up courier deliveries
  • Supported office needs including taking messages, scanning documents and routing business correspondence
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Pulled and organized requested documentation

Education

No Degree - Diagnostic Medical Sonographer (DMS)

Southeastern Collage
Miami
01-2025

Some College (No Degree) -

Florida National University
Hialeah, FL
01.2009

Certificate - Import/Export

Miami Dade College
Miami, FL
01.2007

High School Diploma -

Miami Springs Senior High School
01.2005

Skills

  • Import clerk
  • Customer Service
  • Business growth opportunities
  • Receptionist
  • Report preparation
  • Application review
  • Application status reviews
  • Planning and coordination
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Team collaboration
  • Continuous improvement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Admissions Coordinator

Catholic Hospice
09.2022 - 09.2024

Account Clerk

MR Logistics Solutions LLC
05.2016 - 01.2020

Imports Clerk

C-Air Brokers & Forwarders Inc
12.2002 - 03.2011

Some College (No Degree) -

Florida National University

Certificate - Import/Export

Miami Dade College

No Degree - Diagnostic Medical Sonographer (DMS)

Southeastern Collage

High School Diploma -

Miami Springs Senior High School

Similar Profiles

CREATE PROFILE
Johanna Zaldivar