Johanna A. Rodriguez-Astudillo

Home Department Coordinator

Marshalls

11.2014 - 10.2021

Welcomed customers and helped determine their needs.
Set up new sales displays each week with fresh merchandise.
Led cashiers and associates in providing thoughtful customer service.
Assisted customers by answering questions and fulfilling requests.
Processed both cash and card purchases and returns.
Helped management develop employee improvement plans and motivate team members to continually improve.
Received and processed customer payments.
Interpreted and enforced operating instructions, procedures and safety rules.
Learned duties for various positions and provided backup at key times.
Worked closely with shift manager to solve problems and handle customer concerns.
Performed cash, card and check transactions to complete customer purchases.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Handled cash with high accuracy and took care to check bills for fraud.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Greeted customers entering store and responded promptly to customer needs.
Helped customers complete purchases, locate items, and join reward programs.
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Built relationships with customers to encourage repeat business.
Processed refunds and exchanges in accordance with company policy.
Addressed customer needs and made product recommendations to increase sales.
Worked with floor team and managers to meet wide range of customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Alleviated customer service needs with policy-appropriate solutions.
Maintained stock to meet expected customer demand.
Mentored new team members on sales software system operation.
Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Maintained and updated security protocols for front desk operations.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Managed staffing levels to provide optimal support for cash register operations.
Educated employees on register use, merchandising, and customer service.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Addressed and resolved complaints quickly to maintain customer satisfaction.
Packed customer orders into boxes and bags, transferring to shopping cart.
Replenished shelves regularly to meet customer demand and maximise sales.
Met customer needs through polite, friendly and attentive service.
Trained new cashier team members in customer service and money handling processes.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Worked with other associates to support cashiers and management needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Operated cash register to record transactions accurately and efficiently.
Monitored customers for signs of security concerns and escalated issues to management.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Managed efficient cash register operations.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Provided exceptional services and pleasant shopping experiences to retail customers.
Listened to customer needs and desires to identify and recommend optimal products.
Managed and motivated employees to be productive and engaged in work.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Communicated with managers of other departments to maintain transparency.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Educated employees on new merchandise during seasonal workshops.
Answered customer questions regarding store merchandise, department information, and pricing.
Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Verified products appeared at correct locations in proper quantities.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Summary

Overview

Work History

Home Department Coordinator

Education

Associate of Applied Science - Business Administration

Skills

Languages

Timeline

Home Department Coordinator

Associate of Applied Science - Business Administration

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