Johanna Alberca
Ontario,CA
Summary
Trained Caregiver with experience, skill and independently judgment to confidently handle clients' home health needs. Demonstrated success in working with clients of different backgrounds and needs.
Attentive Head Cashier Supervisor with strong retail background and exceptional management abilities. Maintains smooth checkout operations and keep stations clean, stocked and customer-ready with motivational leadership style.
Overview
7
7
years of professional experience
Work History
In-Home Caregiver
In Home Supportive Services
10.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered medications to patients and remained vigilant for negative side effects..
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Entertained, conversed, and read aloud to keep patients mentally alert.
Head Cashier
Lowes Home Improvment
03.2020 - 07.2021
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Monitored areas for security issues and safety hazards.
- Mentored team members to enhance professional development and accountability in workplace.
Receptionist Assistant
Upland Optometry
01.2019 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Head Cashier
Home Depot
08.2016 - 11.2018
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Facilitated and logged store opening, closing, and shift changes.
- Mentored new team members on sales software system operation.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Education
High School Diploma -
Chaffey High School
Ontario, CA05.2018
Skills
- Special Needs Care
- Light Housekeeping
- Patient Care
- Meal Planning
- Bed Transfers
- Bathing and Dressing
- Elder Care
- Detail oriented and well organized
- Excellent communication skills over the phone and in person
- Ability to multitask
- Staff training and development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
In-Home Caregiver
In Home Supportive Services
10.2022 - Current
Head Cashier
Lowes Home Improvment
03.2020 - 07.2021
Receptionist Assistant
Upland Optometry
01.2019 - 10.2019
Head Cashier
Home Depot
08.2016 - 11.2018
High School Diploma -
Chaffey High School