Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Johanna Gabriella Melendez Amaya

Lenoir City,TN

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

4
4
years of professional experience

Work History

Nike Associates

Nike unite
Knoxville , TN
11.2022 - Current
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Analyzed financial data to identify trends and areas for improvement.
  • Built relationships with customers by providing friendly customer service.
  • Provided customer service support for inquiries, complaints, and returns.
  • Performed cash register functions accurately and efficiently.
  • Handled incoming calls from customers regarding orders or other inquiries.

Team Member

Chick-fil-A
Lenoir City, TN
10.2021 - 11.2022
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Trained new team members using approved training materials and information.
  • Looked for ways to go above and beyond job requirements.

Cashier

McDonald's Restaurant
Lenoir City, TN
09.2020 - 10.2021
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Associate of Science - Dental Hygiene

Pellissippi State Community College
Knoxville, TN
12-2023

High School Diploma -

Lenoir City High School
Lenoir City, TN
05.2022

Skills

  • Clear Communication
  • Materials Staging
  • Teamwork and Collaboration
  • Continuous Development
  • Willingness to Learn
  • Customer Service
  • Following Instructions
  • Advanced Spanish Ability
  • Organizational Skills
  • Service assistance
  • Time Management
  • Oral communication
  • Flexible Schedule
  • Customer interaction
  • Live interpretations
  • FLUENT IN SPANISH

Languages

Spanish
Native/ Bilingual

Timeline

Nike Associates

Nike unite
11.2022 - Current

Team Member

Chick-fil-A
10.2021 - 11.2022

Cashier

McDonald's Restaurant
09.2020 - 10.2021

Associate of Science - Dental Hygiene

Pellissippi State Community College

High School Diploma -

Lenoir City High School
Johanna Gabriella Melendez Amaya