Johannah Carter
Senior Property Manager
FL
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, project management, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
16
16
years of professional experience
Work History
Senior Aviation Property Manager
SHELTAIR AVIATION
01.2019 - Current
- Directed operations of approximately 1.2M+ square feet of hangar, office space, ramp and storage servicing two high-traffic general aviation airport properties
- Drove consistent revenue growth with an annual 5-7% increase, optimizing rental rates through market analysis, regular rent roll review and proactive vacancy reduction strategies
- Maintain an impressive 93%+ occupancy rate by fostering tenant retention and ensuring minimal vacancy periods
- Led $1.5M+ annual CAPEX budgets, overseeing competitive bidding, project management and meeting strict timelines
- Developed financial forecasts and budgets by leveraging historical data and performance metrics ensuring strategic alignment with executive goals
- Mentored and managed a team of 10 professionals, including facility maintenance staff, assistant property managers and leasing administrators fostering growth and collaboration
- Contributed to the successful rollout of department-wide SOPs, driving efficiency and consistency across all operations
Property Manager
BERGER COMMERCIAL REALTY CORP.
01.2017 - 01.2019
- Manage 11 commercial properties totaling over 900,000 S.F. with responsibilities including:
- Direct and coordinate physical property maintenance activities.
- Manage bids for and supervise execution of capital improvement projects.
- Manage accounts payable for all properties including coding and approving payments.
- Administer lease agreement including build-out, move in and move out activities.
- Manage collections and accounts receivable.
- Analyze property income and expenses to build annual operating budget.
- Develop financial forecasting and analysis based on performance metrics.
- Supervise assistant property managers and maintenance staff.
- Liaise with leasing agents to acquire new clients and properties.
Office Manager/Executive Assistant to President and Vice President of Property Management
BERGER COMMERCIAL REALTY CORP.
01.2015 - 01.2017
- Manage office operations of three locations in South Florida; including negotiation of equipment, telecom and office supply vendor agreements
- Respond to IT related issues for all offices; providing initial diagnosis and support or liaison between staff and external IT company if necessary
- Manage multiple calendars for appointments, travel, contract deadlines, company events
- Plan and organize office activities and events
- Assist with vetting of potential hires. Onboard new employees upon commencement. Oversee outgoing employee exit procedure.
- Track and manage expense reports for Executives and for Office
- Back up to Accounting Department for AP/AR and financial reporting as necessary.
- Continued to provide property management duties from previous position as required by VP of Property Management.
Assistant Property Manager
BERGER COMMERCIAL REALTY CORP.
01.2010 - 01.2015
- Manage day-to-day operations of property management scheduling maintenance, resolving tenant and landlord issues, and processing rent payments and vendor invoices.
- Maintain financial records, including accounts receivable and rent reconciliation reports.
- Liaise with vendors, ensuring that work is completed and payments are made in a timely fashion.
- Implement process improvement strategies for record-keeping procedures, using Microsoft Excel and Outlook to streamline communications among clients, vendors, and the management team.
- Provide administrative support to Vice President of Property Management, scheduling and coordinating operational activities for large commercial property portfolio.
Education
Associate of Science - General Business
St. John's Junior College
Belize City, BelizeSkills
Property Management
Aviation Real Estate
Construction Management
Lease Negotiations
Capital Improvements
Budgeting & Reporting
Problem Resolution
Project Coordination
Staff Leadership & Development
Languages
Spanish
Limited Working
Software
Microsoft Office Suite
Yardi Property Management System
Quickbooks
Quicken
Concur
Adaptive
Power BI
Hubspot
Timeline
Senior Aviation Property Manager
SHELTAIR AVIATION
01.2019 - Current
Property Manager
BERGER COMMERCIAL REALTY CORP.
01.2017 - 01.2019
Office Manager/Executive Assistant to President and Vice President of Property Management
BERGER COMMERCIAL REALTY CORP.
01.2015 - 01.2017
Assistant Property Manager
BERGER COMMERCIAL REALTY CORP.
01.2010 - 01.2015
Associate of Science - General Business
St. John's Junior College