Summary
Overview
Work History
Education
Skills
Timeline
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Johannah Chaltry

Johannah Chaltry

SEATTLE,WA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I'm organized and successful at managing multiple priorities with a positive attitude. Always willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Social Media Marketing Manager

Rich Coast
01.2020 - Current
  • Devised content strategy to effectively engage target audiences.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Developed marketing content such as blogs, promotional materials, and advertisements for multiple social media accounts.
  • Analyzed and reported social media and online marketing campaign results.

Customer Service Representative

Mallory Safety & Supply
04.2022 - 08.2022
  • Processing orders into Prophet 21 for customers which also included Boeing, Tesla, Vigor, and other major companies.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

COVID-19 Response Frontline Case Investigator

Department of Health, WA Health
09.2021 - 12.2021
  • Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing. (20-50 calls per day)
  • Coordinated with public health and local facilities to support isolation and quarantine of individuals.
  • Collected and recorded information in electronic medical records.

Office Administrator

RIVAL HOLDING INC.
07.2017 - 01.2020
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings.
  • Consulted with customers to resolve basic issues or direct to correct staff member.
  • Composed professional business correspondence, emails, meetings notes and other documents.

Front of House Team Member

Uncle Joe's Bistro
07.2017 - 11.2018
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.

Bar Manager

Kiku Japanese Restaurant
08.2014 - 05.2017
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Managed a team of 5 on a regular basis.

Cashier

Drive Thru Inc
01.2014 - 12.2014
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Education

High School Diploma -

Peshtigo High School
Peshtigo, WI
2013

Construction Health And Safety Technician (CHST)
04.2022

Skills

  • Social Commerce
  • Social Media and Promotions
  • Consumer Behavior
  • Order Processing
  • Technical Support
  • Typing Proficiency
  • Administrative Support
  • Microsoft Word
  • Call Center Operations
  • Invoice Preparation and Processing
  • Problem-Solving Ability
  • Computer Proficiency
  • Content Curation

Timeline

Customer Service Representative

Mallory Safety & Supply
04.2022 - 08.2022

COVID-19 Response Frontline Case Investigator

Department of Health, WA Health
09.2021 - 12.2021

Social Media Marketing Manager

Rich Coast
01.2020 - Current

Office Administrator

RIVAL HOLDING INC.
07.2017 - 01.2020

Front of House Team Member

Uncle Joe's Bistro
07.2017 - 11.2018

Bar Manager

Kiku Japanese Restaurant
08.2014 - 05.2017

Cashier

Drive Thru Inc
01.2014 - 12.2014

High School Diploma -

Peshtigo High School

Construction Health And Safety Technician (CHST)

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