Johannah Hoover
Kelso,WA
Summary
Motivated Customer Service Representative, ready and eager to contribute to increasing customer satisfaction and driving overall operational improvements, through hard work and attention to detail. Dependable employee seeking opportunity to expand skills and contribute to company success.
Overview
10
10
years of professional experience
Work History
Butcher Assistant
The Meat Shop
Kelso, WA
06.2021 - Current
- Provided excellent customer service by answering customer questions about specific products and cut meat specifications.
- Processed sides of beef, whole pigs, chickens and other animals to separate into individual cuts.
- Ensured all food safety standards were met while preparing cuts of meat according to company policies.
- Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
- Ordered supplies such as butcher paper, knives and other necessary items needed for daily operations.
- Maintained sanitization to keep surfaces and equipment clean, follow health regulations and protect customer safety.
Caregiver
Ullmann Family Homes
Longview, WA
11.2020 - 04.2021
- Supported daily living activities by assisting with hygiene, resident needs and household chores.
- Administered basic treatments and OTC medications to meet client needs.
- Prepared meals to meet client nutritional needs.
- Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
- Identified specific needs and provided the highest level of care for the patient's well-being
- Developed strong bonds with residents in order to provide emotional support and companionship.
- Communicated clearly with residents, family members and other caregivers.
Customer Service Manager
Kmart, Sears Holding
Klamath Falls, OR
03.2014 - 05.2017
- Built and maintained relationships to promote rapport with customers.
- Managed team's work schedules to complete customer coverage.
- Addressed and resolved customer concerns and complaints.
- Counted cash drawers before and after shifts and prepared cash bags/ nightly bank drops.
- Elevated performance levels and minimized compliance issues by fully training new hires.
- Answered questions about store policies and concerns to support positive customer experiences.
Education
High School Diploma -
Hilltop Christian Academy
Klamath Falls, OR06-2007
Skills
- Customer service
- Time management
- Relationship development
- Problem resolution
- Self-motivated
- Training and Mentoring
- Direct Sales
References
References available upon request.
Timeline
Butcher Assistant
The Meat Shop
06.2021 - Current
Caregiver
Ullmann Family Homes
11.2020 - 04.2021
Customer Service Manager
Kmart, Sears Holding
03.2014 - 05.2017
High School Diploma -
Hilltop Christian Academy