Johannah Johnson
Dallas,TX
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Energetic individual with attention to detail and well-trained in handling maintaining customer records. Passionate for learning and expanding my knowledge. Bilingual in both english and Spanish, currently learning Italian. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances as well. Team-oriented, dependable and performance-driven.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
11.2023 - 07.2024
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Advised passengers of flight regulations to maximize safety and security.
Collection Analyst
Insightsoftware Solutions
01.2022 - 10.2023
- Collaborated on collection and dispute resolution issues.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Minimized accounts receivable collections and reconciled customer billings and statements.
Billing Analyst/AR Specialist
Arico Plumbing
01.2018 - 12.2021
- Maintained strict confidentiality with all personal data as per company guidelines.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Provided exceptional service to customers requiring assistance such as account questions.
- Prepared invoices on bi-weekly basis, effectively sending out bills for upwards of 500+ customers monthly.
- Uploading invoices to the appropriate portals, making follow up calls for collections.
- On a day to day basis reviewed the sage report and the aged report to ensured the finances are on track.
- Updated the daily sales report and the Gross profit report, along with the batches.
- I also have experience in payroll, quickbooks, GPS software and the labor tools.
- I also have experience with credit rebills/collections, if customers requested a change on their invoice, i would gather the appropriate information for the credit-rebills and processed them.
- Monthly scheduled planned billings
- The software's used on the daily basis were; Blue-Beam, Adobe, Zoho, Excel, and Word.
CSR
Austin Energy
01.2017 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, aided customers in finding solutions
- De-escalated a lot of intricate situations, such as providing them with phone numbers to agencies, for assistance on payments.
- Worked with residential, commerical, and multi-family customers.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Signature Verification
- Google Drive
- Month-End Closing Procedures
- Payroll
- Bilingual
- Human resources
- Collection Practices
- Invoice Documentation Management
- Billing Dispute Resolution
- Stop Payments
- Microsoft Office Outlook
- Credit Risk Analysis
- Payment Schedules
- Sales force
- Net-suite
Timeline
Flight Attendant
Delta Air Lines, Inc
11.2023 - 07.2024
Collection Analyst
Insightsoftware Solutions
01.2022 - 10.2023
Billing Analyst/AR Specialist
Arico Plumbing
01.2018 - 12.2021
CSR
Austin Energy
01.2017 - 12.2017
High School Diploma -
Penn Foster Career School