Johannah Thomas

Director of Guest Services & Entertainment

Jake’s Unlimited

Mesa, USA

01.2017 - Current

Company Overview: Formerly Amazing Jake’s, a family entertainment center offering various attractions and services.
Played an integral role in the transition from Amazing Jake’s to Jake’s Unlimited, participating in renovations, training new hires, and leading departmental restructuring
Advanced through multiple leadership roles, from Party Server to Director, gaining extensive knowledge of operational and financial aspects of the business
Managed $50,000 in inventory for the Bonus prize redemption store, maintaining items at a 20% cost of sales while overseeing weekly inventory audits and vendor relations
Developed and implemented merchandising strategies to maximize sales based on product placement
Negotiated and maintained relationships with out-of-state vendors, optimizing product selection and inventory control
Directed day-to-day MOD operations across all departments, ensuring seamless guest experiences, handling escalated customer interactions, and problem-solving operational challenges
Managed end-of-day cash handling and deposits, with weekend cash totals reaching up to $15,000
Took over the Events department, overseeing small-scale parties to large corporate buyouts, ensuring flawless execution and guest satisfaction
Trained and mentored assistant directors across departments, providing leadership and strategic direction while focusing on business growth initiatives
Worked directly with the General Manager to develop and track marketing promotions, analyze financial data, and create a financial workbook for business planning
Conceptualized and launched a successful summer camp program, including curriculum development and operational execution
Formerly Amazing Jake’s, a family entertainment center offering various attractions and services