Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johanna (Jo) Flores

Pikesville,MD

Summary

Summary: Highly skilled Lead Talent Development professional with over ten years of experience executing and developing solutions within global organizations. Proficient in designing, delivering, and measuring training programs to address leadership gaps and enhance core business skills. Demonstrated ability to partner with stakeholders and external vendors to create unique development experiences aligned with business objectives. Strong expertise in needs assessment, instructional design, and program evaluation. Experience building training content, agendas, objectives, materials, exercises, and evaluation tools. Experience using S.A.M. principles for curriculum and training design, provided instruction for individuals and groups, various educational backgrounds, and caring DISC profiles. Design eLearning 12-month plan, change management framework plan, develop/edit annual performance plan, implement public-facing key performance indicators, and communication materials that are clear, concise, and effective. Experience in managing projects and process improvements. Conducting needs assessments, skills gap analysis, and strategy development. Working experience with team on business and management principles involved in strategic planning, resource allocation, and leadership technique. Provide training and training recommendations. Evaluate requests for service and write business proposals, consultation reports, and after-action reports. Good experience in collaborating with Human Resources professionals, as needed, to coordinate the training curriculum with other initiatives. Experience collaborating with management to identify business and training needs and conduct a comprehensive needs analysis to ensure the training programs align with company objectives. Experience designing curriculum, lesson plans, change management plans (PROSCI ADKAR Model), policies, manuals, and other straightforward, concise, and practical coursework focusing on utilizing NextGen (E.M.R. and E.P.M.). Hands-on experience creating hands-on training courses and tools, including cheat sheets, F.A.Q.s, step-by-step documentation, interactive webinars, and other materials. Experience collaborating with staff and project team to outline scope, strategy, and deliverables, and training department leads on effectively handling change management and overcoming objections. Experience using ADDIE principles for curriculum and training design provided instruction for individuals and groups of various educational backgrounds and caring DISC profiles. Good curriculum development experience in collaborating with program managers to revise workforce curricula to meet organizational goals. ADDIE principles for curriculum and training design provided instruction for individuals and groups of various educational backgrounds and caring DISC profiles. Ensuring appropriate organizational change management techniques, including training, communications, and adoption management. Excellent analytical, logical, and programming skills, Self-Motivated, Self-Starter, and Team Player who can work with minimal supervision with practical verbal & written communication skills.

Overview

14
14
years of professional experience

Work History

Workforce Development Specialist

Labor
12.2022 - Current
  • Oversaw job seeker aptitude and interest testing, reviewed results with job seekers, and presented suitable career alternatives. 87% of job seekers are hired within six weeks.
  • Notified employers and community organizations of workforce development programs and services
  • Produced training materials such as manuals, guides, and online learning modules to reiterate information shared in training sessions
  • Trained, developed, and coordinated contractors and subcontractors to build cohesive, talented teams for projects
  • Assisted job seekers with vocational and technical school training
  • Educated job seekers on online employment formats and discussed specific requirements for online applications.

Elections Educator

nd Century Technologies
08.2022 - 11.2022
  • Worked with local elections boards to provide instruction on election processes, protocols, and equipment to ensure integrity of election process
  • Coaching/Training: Educating and supporting new and established judges in cohorts of 5 - 85 for early voting and voting day procedures; setup, working with standard, provisional, same-day, and differently-abled voters; closing and coaching through challenging scenarios and use of DS200,
  • Poll books and ExpressVote equipment

Coach Manager

Noom
12.2018 - 05.2022
  • Working with leadership and staff to provide creative and scalable solutions (process and training) to have small team coaches offer coverage to the entire coaching department
  • Managed a staff of 15 coverage coaches and five indirect coaches on a training initiative for a department of 120 coaches that offer coverage
  • Motivational Interviewing: Gilding users through motivational interviewing to help them reach answers and next steps on their own in a way that aligns with goals
  • Change Facilitator: Introducing and supporting organizational initiatives through reframing and positive outcomes
  • Coaching/Training Development: Develop and facilitate new hire onboarding
  • It was educating and supporting coaches to reach personal and professional goals.

Health Coach

Sunflower Wellness L.L.C
08.2018 - 12.2018
  • Working with clients on their journey to living a balanced, healthy, joyous life
  • Providing the skills and tools needed to start and maintain the life of their creation
  • Motivational Interviewing: Gilding clients through motivational interviewing to help them reach answers and next steps on their own in a way that aligns with goals
  • Change Facilitator: Guiding clients through the stages of change at their own pace, with milestones
  • Coaching/Training Development: Develop and facilitate new client onboarding
  • Educating and supporting clients to achieve their health goals through lifestyle and behavior adjustments.

Project Manager/Curriculum Specialist

Rainmakers Strategic Solutions
09.2016 - 07.2018
  • Responsible for serving as project manager and project liaison between Rainmakers and Awarded Contract Team
  • Training Development: Used S.A.M
  • Principles for curriculum and training design and provided instruction for individuals and groups of various educational backgrounds and caring DISC profiles
  • Design eLearning 12-month plan, change management framework plan, develop/edit annual performance plan, implement public-facing key performance indicators, and communication materials that are clear, concise, and effective
  • Collaboration and Reports: Working with the team on business and management principles involved in strategic planning, resource allocation, and leadership technique
  • Provide training and training recommendations
  • Evaluate service requests and write business proposals, consultations, and after-action reports
  • Project Management: Collaborate on leading two government contracts.

Technical Trainer/Curriculum Specialist

Center for Vein Restoration
01.2016 - 09.2016
  • Responsible for optimizing certified electronic health record systems, processes, and staff training
  • Needs Assessment: Collaborate with management to identify NextGen training needs and conduct a comprehensive needs analysis to ensure the training programs align with company objectives
  • 4 | Page
  • Training Development: Develop and facilitate new hire onboarding
  • Collaboration and Reports: Work closely with the I.T
  • Department on NextGen E.P.M
  • Configurations, implementation, and testing scenarios
  • Work closely with Accounting and Audits to configure NextGen to follow revenue cycle management (R.C.M.) best practices and development of training for R.C.M
  • Protocol, processing of statement batches, running reports, and providing support as needed
  • Develop all training to include a narrated, step-by-step guide on Articulate Storyline combined with Snag It and Photoshop for image editing
  • Project Management: Spearheaded the implementation of a Patient Portal, optimized utilization of NextGen
  • E.H.R and E.M.P
  • System, and introduced NextGen SHARE for referrals
  • Accomplishment: Optimization of NextGen Electronic Health Records System from 45% to 87% in the first 30 days and of Patient Portal through engagement and training of staff and patients.

Director of Training/Curriculum Specialist

Smart Pain Management
12.2013 - 01.2016
  • Responsible for designing and delivering re-engineering organizational processes and job-specific training programs for a pain management organization
  • Design, develop and implement a corporate wellness program to boost morale and decrease callouts
  • Monitor and measure results to identify gaps and develop appropriate solutions
  • Needs Assessment: Collaborate with management to identify training needs and conduct a comprehensive needs analysis to ensure the training programs align with company objectives
  • Training Development: Develop and facilitate new hire onboarding
  • Design curriculum, lesson plans, change management plan (PROSCI ADKAR Model), policies, manuals, and other transparent, concise, and practical coursework
  • Develop all training to include a narrated, step-by-step guide on Articulate Storyline combined with Snag for image editing
  • Collaboration and Reports: Work closely with the I.T
  • Department on NextGen E.P.M
  • Configurations, implementation and testing scenarios, training development for revenue cycle management (R.C.M.) protocol, processing of statement batches, running reports, and providing support as needed
  • Project Management: Spearheaded the implementation of a Learning and Development Department and configured and implemented the NextGen patient portal
  • Collaborated with staff and project team to outline scope, strategy, and deliverables, and trained department leads on effectively handling change management and overcoming objections, researching and staying current on NextGen products that benefit organizational needs
  • Accomplishment: Developed a high level of trust with staff by strategizing with, encouraging, and guiding them during their journey through learning how to change their lifestyle.

I.T. Trainer/Curriculum Specialist

Erickson Living
10.2012 - 12.2013
  • Supported the administration and execution of all training activities related to I.T
  • Processes and medical records management for an organization that handles middle-income senior resort-style living—partnered with management to determine training needs
  • Leveraged extensive medical regulations and terminology knowledge to deliver training to between 4 to 35 students, using various presentation methods and applications to accommodate multiple learning styles
  • Training: Use ADDIE principles for curriculum and training design, provide instruction for individuals and groups of various educational backgrounds, and care for DISC profiles
  • Develop all training to include a narrated, step-by-step guide on Camtasia, combined with Snag for image editing, evaluated, purchased, and trained staff using software for self-directed learning
  • Increased confidence and number of super users
  • Relationship Management: Established effective relationships with 16 long-term care facilities in 9 states that use Erickson for I.T
  • Training activities
  • Accomplishment: Reduced help desk tickets to 83% after one week of training.

I.T. Trainer/Curriculum Specialist

Laureate Education
03.2009 - 10.2012
  • Worked with an organization with a network of more than 70 accredited, campus-based, and online universities offering undergraduate and graduate degree programs to more than 780,000 students worldwide
  • Managed a staff of 2 senior managers and 12 indirect staff members and exceptionally leveraged knowledge of production enhancement software to design and train end-users on highly sophisticated software
  • Maintained oversight for the day-to-day transactional responsibilities for U.S
  • Employees and contractors, with dotted line responsibility for international locations, including Chile, Peru, New Zealand, Poland, Amsterdam, and Costa Rica
  • Training Needs: Assessed training and support need and made recommendations for PeopleSoft
  • Implementation based on analysis and discovery
  • Develop all training to include a narrated, step-by-step guide on User Productivity Kit (U.P.K.) combined with Photoshop for image editing
  • Curriculum Development: Collaborated with program managers to revise workforce curriculum to meet organizational goals
  • ADDIE principles for curriculum and training design provided instruction for individuals and groups of various educational backgrounds and caring DISC profiles
  • Project Management: Identified business needs and desired results and spearheaded a Financial Platform
  • Change project
  • Conducted presentations on PROSCI change management model and trained change agents on effectively managing and implementing change and overcoming resistance
  • Accomplishment: Adopted the company’s U.S.-based processes and increased efficiency by 28 percent in 30 days or less.

Education

Bachelor of Arts - Communication and Spanish

Monmouth University

Associate of Applied Science - Communication

Brookdale Community College

Skills

  • Change Management
  • Project Management
  • Adult Learning Methodologies
  • Curriculum Design/Development
  • Classroom/Virtual Facilitation
  • Report Development
  • Client Relationship
  • Process Improvement
  • Instructional Design
  • Training Material Design
  • Stakeholder Consultation
  • Data-Driven Approach
  • Cross-Functional Collaboration
  • Business Skills Training
  • Measurement and Evaluation
  • Strategic Thinking
  • Communication Skills
  • Needs Assessment
  • Problem Analysis/Resolution
  • Organizational Development
  • Workforce Development
  • Building Materials

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Workforce Development Specialist

Labor
12.2022 - Current

Elections Educator

nd Century Technologies
08.2022 - 11.2022

Coach Manager

Noom
12.2018 - 05.2022

Health Coach

Sunflower Wellness L.L.C
08.2018 - 12.2018

Project Manager/Curriculum Specialist

Rainmakers Strategic Solutions
09.2016 - 07.2018

Technical Trainer/Curriculum Specialist

Center for Vein Restoration
01.2016 - 09.2016

Director of Training/Curriculum Specialist

Smart Pain Management
12.2013 - 01.2016

I.T. Trainer/Curriculum Specialist

Erickson Living
10.2012 - 12.2013

I.T. Trainer/Curriculum Specialist

Laureate Education
03.2009 - 10.2012

Bachelor of Arts - Communication and Spanish

Monmouth University

Associate of Applied Science - Communication

Brookdale Community College
Johanna (Jo) Flores