Johanna L. Linares
Summary
Looking for growth and challenging role in this organization. Ensured that the company will be satisfied with my work by working hard and effectively, maintaining and friendly and positive disposition. Quality control professional experienced in developing quality strategy, procedures and processes.
Overview
8
8
years of professional experience
Work History
Quality Control Coordinator
Liberty Military Housing, Joint Base Lewis
08.2021 - Current
- Coordinate the quality of maintenance work performed by both the employees and vendors
- Assisting the Regional Quality Control Manager by confirming processes are maintained by all maintenance personnel and vendors
- Inspecting homes and work completed by maintenance staff and vendors
- Playing a key role in ensuring the portfolio's physical condition is well-maintained and meets Liberty Military Housing's quality standards in order to providing exemplary service for all the Military Partners and families
- Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards
- Inspecting homes to ensure make ready expectations are being met
- Inspect completed work orders to ensure expectations are being met
- Comply with all OSHA safety regulations, federal, state and local applicable laws regarding health, safety or environment, including LMH's standard operating procedures and policies.
Assistant Manager
LA Construction LLC
03.2019 - 08.2021
- Duties such as implementing office procedures , preparing reports, handling phone calls and correspondence, maintaining a good relationship with customers, and organizing meetings and conferences.
- Plan and coordinate construction activities on daily basis, monitor the availability and costs of materials and equipment and relay instructions to construction laborers.
- Generate inventory reports.
- Provide on-site assistance to complete construction projects on time and on budge, invoice and payment processing.
Host/Waitress
Vuelve a la Vida Restaurant
06.2018 - 06.2021
- Schedule and manage reservations as well as arrange special events and private parties, effectively manage that wait list, ensure that all guests are greeted courteously and attentively
- Assist guests regarding food and beverage menu items in a formative and helpful way.
Assistant Manager
Tienda y Carnicería Los Guerreros
01.2018 - 11.2018
- Assistant Store Managers complete management and organizational tasks that support the efficiency of a store's operation and promote a great shopping experience for store patrons.
- Enter sale reports, checks and invoices in QuickBooks
- Generate weekly sales reports by department
- Make payroll reports.
- Meet and adhere to all company safety policies.
- Supervise and train staff as needed.
- Review staff performance and offer constructive feedback.
- Collaborate with team leads on setting and achieving team-specific goals
- Purchase inventory based on current trends, availability of new products and customer interest
- Display merchandise to maximize purchasing appeal
- Interact with customers and resolve complaints or grievances.
Customer Service Representative
Lopez Eco Cleaning Services
01.2016 - 02.2018
- Oversee receptionist area, including greeting visitors and responding telephone, emails and in person request for information
- Coordinate orders with suppliers.
- Perform and maintaining routine inspection and maintenance activities
- Establishing client relationships, identifying client needs, and meeting those needs by providing information and advice on products and services that company provides.
Education
Associate of Applied Science - Industrial Production Technologies
Instituto Universitario De Tecnología Industrial. (University Institute of Industrial Technology
Valencia, Venezuela07.2011
High School Diploma -
Virgen Maria High School
Valencia, Venezuela07.2008
Skills
- Quick learner
- Results-oriented
- Strong leadership skills
- Microsoft Office/Excel/Power Point proficient
- Yardi/QuickBooks proficient
- Knowledge of Fair Housing Laws
- Client focused
- Great interpersonal communication skills maintaining a positive and professional demeanor in all interactions, under all circumstances
- Excellent problem solving, multi-tasking, and organizational skills
- Knowledge of OSHA laws and regulations
- Audit Compliance
- Strategic Planning
- Customer Service
- Quality Control Analysis
- Project Management
- Team Collaboration
- Strong Work Ethic
- Bilingual (English/Spanish)
Timeline
Quality Control Coordinator
Liberty Military Housing, Joint Base Lewis
08.2021 - Current
Assistant Manager
LA Construction LLC
03.2019 - 08.2021
Host/Waitress
Vuelve a la Vida Restaurant
06.2018 - 06.2021
Assistant Manager
Tienda y Carnicería Los Guerreros
01.2018 - 11.2018
Customer Service Representative
Lopez Eco Cleaning Services
01.2016 - 02.2018
Associate of Applied Science - Industrial Production Technologies
Instituto Universitario De Tecnología Industrial. (University Institute of Industrial Technology
High School Diploma -
Virgen Maria High School
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