JOHANNA MENDEZ
Bergenfield,NJ
Summary
Dynamic and dedicated employee known for punctuality, seeking career options to take the next step in their career, where good customer service with a positive attitude, and motivated career offers, adding value to any organization in need of great collaboration, with interpersonal skills and ability to multi-task. Professional with strong experience managing front desk operations in medical settings. Ability to schedule patient appointments, administrative tasks, and maintain confidentiality. Strong focus on team collaboration and flexibility to adapt to changing needs. Dependable in ensuring an efficient and smooth workflow, fostering a welcoming environment for patients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk /Receptionist
Hackensack Meridian Medical Group Primary Care
01.2024 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues .
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Safe Services
MetLife Stadium
07.2022 - Current
- Checking bags and screening guests to ensure overall safety
- Control arena access by checking tickets and credentials
- Responsible for crowd management issues during events
- Provide friendly guest services & direction.
- Increased team productivity with effective communication and collaboration strategies.
- Handle a high volume of fan inquiries, demonstrating excellent problem-solving skills and resolving concerns quickly.
Front Desk/Receptionist
Liv Acupuncture
09.2022 - 12.2023
- Answer incoming telephone calls
- Book Appointments
- Maintain a clean, safe, fully stoked and organized work area
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Manage patient follow-ups and recalls
- Data entry, organize, update medical records
- Insurance Verification, billing and submit claims
- Customer service
- Processing payments
- Cleaning treatment rooms
- Manage patient office schedule
- Completed daily logs for management review.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
Front Desk / Acupuncture Assistant
Green Acupuncture & Herbal Medicine
10.2021 - 09.2022
- Answer incoming telephone calls
- Book Appointments
- Facilitate efficient patient flow
- Maintain clean, safe, fully stoked and organized work area
- Manage patient follow-ups and recalls
- Data entry, organize, update medical records
- Processing payments
- Cleaning treatment rooms
- Manage patient office schedule
- Massaged patient's whit hot stone, applied preparations and treatments, such as liniment, alcohol rubs, suction cups and heat-lamp
- Help out t needles, put on electric stimulation.
- Greeted guests in with friendliness and professionalism.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Professional Nanny
Choron Family
07.2018 - 12.2023
- Maintain safe, clean and orderly spaces after activities
- Committed to children to create nurturing and safe environments to promote emotional, social and intellectual growth
- Promoted healthy eating habits for improved nutrition, preparing nutritious meals and snacks daily.
- Regulate children's schedules to balance rest, learning, and play
- Interact physically and verbally with children to promote mental and emotional development
- Encourage positive and safe behavior by redirecting children to positive action
- Participate in hands-on learning activities with children, including painting and drawing
- Help children complete homework and special assignments every day to support academic achievement
- Help with selecting clothes, dressing and tying shoes
- Give Medications to Children when Needed
- Provide safe transportation to and from home to school, after-school activities, medical appointments, and events.
- Built positive and nurturing environments to support child social and emotional growth.
- Developed age-appropriate routines to establish structure in children''s daily lives, fostering a sense of security and predictability.
- Cared for sick children when necessary, administering medication according to parental guidelines while maintaining a comforting presence during recovery periods.
- Played games, worked on puzzles, and read books to young children.
Assistant Director/Assistant Teacher
Gan Aviv Daycare
01.2009 - 12.2020
- Provide safe educational environment for students during learning and free play time
- Communicate regularly with parents, teachers, and administrators about student progress and needs
- Help other teachers with development of assignments, special projects, tests, and grades
- Distribution of school supplies, pencils, paper and art supplies
- Established positive relationships with students, parents, fellow teachers, and school administrators
- Handling of incoming and outgoing mail, email and faxes
- Produce and distribute notes, newsletters, email updates, and other forms of communication
- Implemented billing procedures, audited and reconciled accounts and recorded transactions
- Keep reception area neat and organized
- Develop and maintain databases, labeling and updating of digital or paper files, in their appropriate locations
- Collection and organization of files and documents for use of coworkers
- Maintain inventories of supplies, troubleshooting computers, printers, fax machines, scanners, and other office equipment
- Request maintenance and repairs of various office equipment as needed
- Answer phone calls and emails about organizing documentation.
- Streamlined communication between teachers, parents, and administrators to foster collaborative learning environment.
- Oversaw recruitment, hiring, and onboarding process for new educators to maintain high-quality teaching staff.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
Education
Bachelor of Social Work -
University College of Cundinamarca
Bogota, Colombia12.1997
Skills
- Bilingual Spanish -English
- Record preparation
- Front Desk Operations
- HIPAA Compliance
- Patient check-in
- Patient confidentiality
- Follow-up skills
- Medical Records Management
- Medical Billing
- Industry software applications
- Managing patient records
- Data Entry
- Insurance Verification
- Appointment Scheduling
Certification
- Certified Massage Therapist (CMT) - National Certification Board for Therapeutic Massage & Bodywork (NCBTMB).
- CPR/AED Certification
- First Aid Certification
- Cupping Therapy
- COVID – 19 Contact Tracing
- Child Development Associate (CDA) Certificate
Training
- Jewish Early Childhood Conference, 01/2016
- New Jersey First Steps, 08/2015
- Jewish Early Childhood Conference, 11/2014
Languages
Spanish
Native or Bilingual
Timeline
Front Desk /Receptionist
Hackensack Meridian Medical Group Primary Care
01.2024 - Current
Front Desk/Receptionist
Liv Acupuncture
09.2022 - 12.2023
Safe Services
MetLife Stadium
07.2022 - Current
Front Desk / Acupuncture Assistant
Green Acupuncture & Herbal Medicine
10.2021 - 09.2022
Professional Nanny
Choron Family
07.2018 - 12.2023
Assistant Director/Assistant Teacher
Gan Aviv Daycare
01.2009 - 12.2020
- Certified Massage Therapist (CMT) - National Certification Board for Therapeutic Massage & Bodywork (NCBTMB).
- CPR/AED Certification
- First Aid Certification
- Cupping Therapy
- COVID – 19 Contact Tracing
- Child Development Associate (CDA) Certificate
Bachelor of Social Work -
University College of Cundinamarca
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