Johanne Delva

· Work directly with and report to the human resources Manager and Director regarding all HR endeavors

· Support HR director in educating employees on and enforcing company policies

· Assist in the hiring process of employees

· Help with new-hire procedures: including organizing employee orientation, creating new employee files, administering employee handbooks and ensuring all necessary paperwork is properly filled out and submitted to the appropriate persons

· Organize, maintain and update employee HRIS information as needed

· Prepare materials and help organize employee performance reviews

· Make sure all employee records are filed correctly and kept confidential

· Abide by company enforced HR processes and current employment laws and regulations

· Be a vital source of human resources information by answering any questions employees may have

· Support any other special projects the HR Manager and Director needs assistance with

· Manage workers compensation case with the Insurance Company

· Manage Unemployment benefits

• Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.
• Entered personnel and subcontractor data into central database.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
• Counseled managers and employees regarding company policies, procedures and workplace issues.
• Evaluated timecards for accuracy on regular and overtime hours.
• Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
• Maintained human resources information system and kept employee files up to date and accurate.
• Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
• Addressed and resolved general payroll-related inquires.
• Supported human resources staff with new hire orientations and monthly departmental meetings.

· Participate in Meggitt/Success Factors implementation projects by providing support to requirement gathering and documentation, testing, deployment, training and system post go live stabilization

· Under the direction of Project Manager/HRIS Director, partner with other team members to manage the delivery of small HR systems projects

· Participate in system testing;

· Provide training to end users during/after project rollout as needed

· Document internal processes and audit procedures to ensure data integrity of systems

· Identify opportunities for improving the effectiveness of processes, systems, and reports

· Conduct troubleshooting analysis; Document system errors and issues clearly/with screenshots; escalates for review & ticket creation

· Escalate process change requests, system enhancements or any other major resource requests to HRIS management team for approval / prioritization

· Provide employees and HR partners’ assistance (in person, via telephone and email) regarding HR system access and functionality, HR, Benefits, Payroll, Performance, Talent, etc.

· Provide first level resolution to problems and service requests based on technical knowledge and skills utilizing the HR system.

· Utilize the Knowledgebase of information to provide accurate up-to-date information to the employee or HR representatives.

· Ability to handle confidential information with strict adherence to company standards.

· Coach employees and HR on self-service by explaining functionality.

· Document all contact through ticketing system continuously throughout the day.

· Prepare concise written responses in the ticketing system to document resolutions, complaint, and questions.

· Perform other duties as assigned

· Ensure the branch and vaults are opened and closed on a timely basis

· Enforce dual control procedures at all times

· Maintain monthly branch efficiency logs

· Schedule tellers for adequate coverage at all times, assist new tellers with training

· Oversee teller duties and assist line with customer transactions during peak periods

· Keep staff informed of pertinent changes in operational policy and procedures

· Prepare teller performance appraisals, disciplinary notices and any others HR related activity as required

· Maintain adequate supplies at the facility and test alarms and other security devices

· Keep educated on all deposit, business, and consumer loan products

· Ensure excellent customer service skills are practiced by all the teller staff members

· Meet with staff regarding branch security and safety issues

· Facilitate meetings to disseminate operational information

· Supervise teller staff, assisting in the coaching, training and the development of tellers.

· Assists tellers in solving member problems, serving as an operational reference and aid tellers with balancing problems.

· Order and maintain vault cash.

· Ability to step in for the Assistant Branch Manager or Branch Manager

· Make exceptions to policy as appropriate and within authority

· Accurate completion of required audit logs.

· Adhere to help enforce all security procedures as well as other departmental policies and procedures.

· Balance and maintain cash dispense machine(s).

· Audit ATM on a monthly basis as well as cash drawers, according to policy.

· Assist branch management with any other duties, as assigned.

· Taking Care of transactions

· Verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit. Ensure validity.

· Identify counterfeit currency. Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

Cross-sell bank products and service