Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Johanne Pierre

Turks And Caicos

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience

Work History

Manager of Operations

Regent Village Providenciales
, Turks And Caicos Islands
11.2021 - 02.2024
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.

General Manager of Food Service

Barack Bar Resto
Petion Ville , Haiti
02.2015 - 03.2020
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.

General Manager

Ocean View Resort
Petion Ville , Haiti
03.2011 - 08.2015
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.

Sales Representative

Barneys New York
Manhattan, NY
05.2008 - 11.2011
  • Identified opportunities for cross-selling additional products and services.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Recommended changes in products and services based on customer feedback.

Sales Representative

Bergdorf Goodman
Manhattan, NY
01.2005 - 10.2009
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.

Education

Associate of Arts - Communication Marketing And Public Relations

Miami Dade College
Miami, FL
06-2008

Skills

  • Logistics Management
  • Customer Relations
  • Team Collaboration
  • Customer Service
  • Problem-Solving
  • Payroll Administration and Timekeeping
  • Revenue Generation

Languages

English
Professional
Spanish
Professional
French
Professional
Creole
Professional

References

References available upon request.

Timeline

Manager of Operations

Regent Village Providenciales
11.2021 - 02.2024

General Manager of Food Service

Barack Bar Resto
02.2015 - 03.2020

General Manager

Ocean View Resort
03.2011 - 08.2015

Sales Representative

Barneys New York
05.2008 - 11.2011

Sales Representative

Bergdorf Goodman
01.2005 - 10.2009

Associate of Arts - Communication Marketing And Public Relations

Miami Dade College

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