Johanne Rozil
Tampa,FL
Summary
Dynamic and detail-oriented professional with a strong background in customer service and housekeeping at Pacesetters Personnel Services. Recognized for enhancing guest satisfaction through attentive service and effective team collaboration. Proficient in safety procedures and material handling, ensuring a clean and organized environment while maintaining high standards of quality.
Overview
14
14
years of professional experience
Work History
Laborer
Pacesetters Personnel Services
06.2025 - Current
- Assisted customers with information regarding menu offerings and nutrition information.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
- Adhered closely to food safety standards and restaurant sanitation regulations.
- Handled food orders with precision and attention to detail, ensuring that each dish was prepared according to the customer''s specifications for optimal satisfaction.
- Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
Food Attendant
Springhill Suites By Marriott
03.2024 - 08.2024
House Keeping
Tampa Lakes Health And Rehabilitation Center
03.2017 - 01.2024
- Streamlined housekeeping processes for improved cleanliness and efficiency in room turnover times.
- Identified opportunities for improvement within the housekeeping department, contributing to overall hotel performance enhancements.
- Collaborated with housekeeping staff to ensure timely room availability for early arrivals.
- Managed housekeeping scheduling and planning.
- Collaborated with housekeeping staff to efficiently address guest concerns regarding room cleanliness or maintenance.
- Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.
Busser
IHOP
01.2012 - 03.2017
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Haines City Highschool
Haines, ORSkills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Physical strength
- Job site safety
- Material handling
- Repetitive work
- Safety procedures
- Team collaboration
- State Driver's license
- Safe vehicle operation
- Clean driving record
- Job site cleanup
- Time management
- Customer service
Languages
Creole
Native or Bilingual
Spanish
Limited Working
Timeline
Laborer
Pacesetters Personnel Services
06.2025 - Current
Food Attendant
Springhill Suites By Marriott
03.2024 - 08.2024
House Keeping
Tampa Lakes Health And Rehabilitation Center
03.2017 - 01.2024
Busser
IHOP
01.2012 - 03.2017
Haines City Highschool
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