Summary
Overview
Work History
Education
Skills
Websites
Certification
Hands On Experience
Timeline
Generic

Johannes January

Hamden

Summary

Motivated Business Analytics graduate student with +10 years of experience in retail operations, sales, and team leadership. Complemented by hands-on culinary experience as a passionate self-taught cook. Proven ability to manage operations, train and supervise staff, and optimize inventory processes while delivering exceptional customer service. Experienced in deli, utility, beverage, and cashier roles at Quinnipiac Dining. Strong enthusiasm for applying organizational, problem-solving, and collaborative skills to oversee café operations and contribute to a dynamic team at Quinnipiac University.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dining Services Staff

Quinnipiac University Dining
03.2024 - Current
  • Supported daily operations across deli, utility, beverage, and cashier stations, ensuring efficient food preparation, beverage service, and customer transactions.
  • Prepared deli items and beverages, maintaining high standards of food safety, portion control, and presentation to enhance customer satisfaction.
  • Assisted with utility tasks, including cleaning and sanitizing workstations, adhering to safety and sanitation protocols to maintain a hygienic environment.

External Sales Representative

Proplastics Limited
04.2022 - 12.2024
  • Supervised a team of 7 sales personnel, overseeing front-office sales and telesales functions, and reporting performance metrics to the branch sales manager.
  • Led onboarding, induction, and training programs for new sales staff, ensuring seamless integration and adherence to operational standards.
  • Managed customer account operations for the largest client, contributing to over 20% of monthly revenue, and ensuring consistent service delivery.
  • Directed quarterly stock-taking initiatives, supervising teams and reporting findings to optimize inventory accuracy and availability.
  • Compiled and presented branch and national sales forecasts and revenue reports for senior management, supporting strategic decision-making.
  • Served as the Safety, Health, and Environment Representative, scheduling bi-weekly safety talks for administrative departments, conducting risk and hazard assessments, and delivering compliance reports.
  • Managed end-to-end operations, including order processing, inventory tracking, and invoicing, optimizing workflows and reducing delays by 15%.
  • Conducted market intelligence analysis to support product launches, collaborating with teams to enhance brand awareness and customer engagement.
  • Resolved 50+ weekly customer inquiries, improving satisfaction rates and achieving a 20% increase in client retention.

Front Office Sales & Marketing Representative

Halsteds Builders Express
10.2019 - 02.2022
  • Oversaw front-of-house operations, managing 100+ daily customer inquiries and achieving an 85% average score on monthly service appraisals.
  • Designed and implemented a payment tracking system, reducing invoicing errors by 25% and ensuring accurate revenue reporting.
  • Collaborated with sales teams to deliver exceptional customer experiences, earning 'Employee of the Month' in October 2019.
  • Promoted limited-time offers through newsletters, increasing customer engagement with promotions by 30%.

Retail Assistant Shop Developer & Resident Merchandiser

Powerspeed Electrical - Electrosales Hardware
08.2014 - 03.2018
  • Led the design and setup of 14 retail outlets, managing inventory placement and visual merchandising to drive a 10% sales increase.
  • Supervised and trained teams across multiple branches, enforcing operational standards and improving staff performance.
  • Coordinated branch expansions and relocations, scheduling contractors and ensuring seamless operations during transitions.
  • Supported the opening of 4 new retail branches, overseeing staffing, inventory, and operational readiness.

Retail Branch Expansion Initiative

Powerspeed Electrical - Electrosales Hardware
08.2014 - 03.2018
  • Supervised and contributed to the design and implementation of branch expansions, managing inventory, staffing, and operational workflows to enhance efficiency and market reach across Zimbabwe.

Education

Bachelor of Science - Business Management And Information Technology

Catholic University of Zimbabwe
Harare, Zimbabwe
05-2024

Skills

  • Inventory Management & Stock Takes
  • Team Supervision
  • Product Training
  • Customer Service & Client Retention
  • Food Preparation & Beverage Service
  • Time Management & Organizational Skills
  • Problem-Solving & Adaptability
  • Sales Reporting & Forecasting
  • ERP Systems (Open Bravo, Sage, SAP)
  • Microsoft Office (Word, Excel, PowerPoint)
  • Merchandising & Visual Display
  • Collaboration & Interpersonal Communication

Certification

  • Aspire Leaders Program ,Aspire Institute ,2024
  • Ignite Your Customer Service & Sales, Sabre Business World, 2023
  • Customer Service, Guthrie Motivation, 2020


Hands On Experience

Retail Branch Expansion Initiative, Powerspeed Electrical - Electrosales Hardware, 08/2014 – 03/2018, Supervised and contributed to the design and implementation of branch expansions, managing inventory, staffing, and operational workflows to enhance efficiency and market reach across Zimbabwe.

Timeline

Dining Services Staff

Quinnipiac University Dining
03.2024 - Current

External Sales Representative

Proplastics Limited
04.2022 - 12.2024

Front Office Sales & Marketing Representative

Halsteds Builders Express
10.2019 - 02.2022

Retail Assistant Shop Developer & Resident Merchandiser

Powerspeed Electrical - Electrosales Hardware
08.2014 - 03.2018

Retail Branch Expansion Initiative

Powerspeed Electrical - Electrosales Hardware
08.2014 - 03.2018

Bachelor of Science - Business Management And Information Technology

Catholic University of Zimbabwe

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Johannes January