Johann Graham C. Jainga
Watford City,ND
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Administrative Officer
Corazon Locsin Montelibano Memorial Regional Hospital
03.2022 - 06.2023
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Administrative Assistant
Corazon Locsin Montelibano Memorial Regional Hospital
09.2016 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
System Administrator
Corazon Locsin Montelibano Memorial Regional Hospital
08.2016 - 09.2016
- Worked with users to determine areas of technology in need of improved usability.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Completed reports detailing network and systems performance and downtime issues.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Adopted cost-effective, useful solutions to implement into current systems.
- Served as subject matter expert on proposed technology purchases.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
Technical Support Representative
Convergys, One Sanparq Building, San Antonio Park Square
04.2009 - 08.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to customer's technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Responded promptly to incoming sales leads and requests for technical support.
- Promoted efficiency among departments with prompt resolution of system issues.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
Purchasing Assistant
Bacolod Our Lady Of Mercy Specialty Hospital
11.2008 - 03.2009
- Maintained complete documentation and records of all purchasing activities.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Established and managed supplier and vendor relationships.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Oversaw purchase order shipments by managing deadlines and cancellation dates.
- Processed purchase orders and invoices in accordance with company procedures.
- Monitored incoming orders and tracked progress to meet deadlines.
- Procured goods and services from range of vendors, negotiating pricing and contract terms.
Purchasing Officer
Great Saviour International Hosptial
01.2007 - 09.2008
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Reviewed order updates to identify best practices aligned with corporate goals.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Sourced vendors, built relationships, and negotiated prices.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Purchased new products and oversaw inventory stocking and availability.
- Conducted regular research to identify trends and cost saving opportunities.
- Performed monthly reconciliation of open purchasing orders.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Progressed through various purchasing, warehousing and leadership roles.
- Contacted location managers and department supervisors to assess requirements.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Maintained documentation for all purchases.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Collaborated with internal departments to identify and manage demand for material and services.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Developed and implemented strategies to reduce operational costs.
Computer Operator
Total Information Management
12.2004 - 06.2006
- Generated reports covering details about data, system operation, and error monitoring.
- Documented discrepancies, referring discovered issues to supervisor for remediation.
- Reacted calmly during times of highly stressed or emergency situations.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Implemented and maintained software solutions according to customer requirements.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Education
Master of Arts - Public Administration
Carlos Hilado Memorial State University
Bacolod City08.2023
Bachelor of Science - Information Technology
West Visayas State University
Iloilo City Philippines03.2004
High School Diploma -
West Visayas Stare University ILS
Iloilo City, Philippines03.2000
Skills
- File and Data Retrieval Systems
- Office Administration
- Policy and Procedure Modification
- Database Administration
Timeline
Administrative Officer
Corazon Locsin Montelibano Memorial Regional Hospital
03.2022 - 06.2023
Administrative Assistant
Corazon Locsin Montelibano Memorial Regional Hospital
09.2016 - 03.2022
System Administrator
Corazon Locsin Montelibano Memorial Regional Hospital
08.2016 - 09.2016
Technical Support Representative
Convergys, One Sanparq Building, San Antonio Park Square
04.2009 - 08.2016
Purchasing Assistant
Bacolod Our Lady Of Mercy Specialty Hospital
11.2008 - 03.2009
Purchasing Officer
Great Saviour International Hosptial
01.2007 - 09.2008
Computer Operator
Total Information Management
12.2004 - 06.2006
Master of Arts - Public Administration
Carlos Hilado Memorial State University
Bachelor of Science - Information Technology
West Visayas State University
High School Diploma -
West Visayas Stare University ILS
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