Johanns Litzenberger Encarnacion
Murfreesboro,TN
Summary
Highly motivated and customer-focused service professional with experience in troubleshooting, repairing, and maintaining complex medical equipment. Proven ability to build strong relationships with customers and exceed their expectations. Eager to learn and contribute to the growth of STERIS. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Reliable Installer with 10 years of experience in technician roles. Lifts up to 60 pounds safely and effectively and follows directions to complete tasks accurately. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Biomed Technician
Nashville Medical Electronics
01.2024 - Current
- Performed daily equipment maintenance and repairs
- Worked on sterilizer and boilers.
Equipment Service Technician
Nashville Dental Inc.
01.2023 - 01.2024
- Performed day-to-day service work and installations for equipment in the Middle Tennessee territory.
Equipment Sales Specialist
Henry Schein
01.2010 - 01.2021
- Spearheaded the creation of a new equipment sales specialist role by building the entire program from the ground up, including the initial business plan and territory targets
- Generated $1 million in revenue within the first year
- Demonstrated adaptability when market changes rendered dental cabinetry too expensive to carry
- Identified and implemented affordable alternatives, resulting in over $500,000 in sales during the first twelve months with no supply interruptions
- Consistently exceeded sales quotas
- Assisted with the installation of new equipment and trained customer service staff.
Equipment Service Technician
Henry Schein
01.2006 - 01.2010
- Founded a service program as the first technician and sole representative in a virgin territory
- Built an expanding customer base of over 100 clients within a few months
- Designed and presented maintenance training seminars at dentistry conventions, leading to enhanced customer satisfaction and sales
- Oversaw all installations, repairs, and preventative maintenance for equipment sold within the territory
- Demonstrated resourcefulness by providing service around the Caribbean Islands for many years with limited resources available
- Built a strong network of clients as an independent technician for 4 years on the west coast of Puerto Rico, serving over 100 dentists.
Education
Bachelor of Science - Political Science
Interamerican University
Puerto Rico05.1997
Skills
- Troubleshooting, repair, preventative maintenance, disassembly, reassembly, calibration, schematics, diagrams, technical manuals
- Proficient in computers and Windows software, web technologies, internet/intranet navigation
- Strong organizational skills, ability to work independently, flexible and adaptable, ability to work outside regular business hours, valid driver's license
- Power Tools and Equipment
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Multitasking and Organization
Certification
Valid Driver's License
Additional Information
Willing to travel and work flexible hours., Ability to work in a fast-paced environment., Strong work ethic and commitment to safety.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Biomed Technician
Nashville Medical Electronics
01.2024 - Current
Equipment Service Technician
Nashville Dental Inc.
01.2023 - 01.2024
Equipment Sales Specialist
Henry Schein
01.2010 - 01.2021
Equipment Service Technician
Henry Schein
01.2006 - 01.2010
Bachelor of Science - Political Science
Interamerican University
Valid Driver's License
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