Johann Armenta
Southgate,CA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Associate
In N Out
02.2024 - Current
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Handled cash transactions accurately and efficiently, promoting trust between customers and the establishment.
- Followed food safety guidelines diligently to ensure the well-being of customers.
- Contributed to promotional activities by engaging with customers about ongoing offers, leading to increased sales revenue.
- Trained new crew associates, facilitating their smooth integration into the team and fostering a supportive work environment.
- Assisted team members for seamless operation, resulting in increased productivity and positive work atmosphere.
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
Staff Worker
Beyond the Bell, Youth Development Program
09.2023 - 01.2024
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Contributed to revenue growth by identifying upselling opportunities and promoting additional services to customers.
- Evaluated current systems for potential upgrades or enhancements that could improve overall functionality.
- Improved workflow efficiency by optimizing task delegation and prioritizing high-impact assignments.
- Delivered exceptional results under tight deadlines by effectively managing resources both internally and externally.
Retail Sales Specialist
O Reilly Automotive Inc
10.2022 - 11.2023
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Certified Crew Trainer
McDonald's Restaurant
06.2021 - 11.2022
- Led hands-on demonstrations of equipment usage and safety procedures, promoting adherence to best practices across the team.
- Enhanced crew efficiency by implementing comprehensive training programs and clear communication strategies.
- Collaborated with management to identify areas of improvement in crew operations, resulting in increased productivity and morale.
- Reduced employee turnover through effective coaching, mentoring, and ongoing support for all team members.
- Played an instrumental role in achieving company-wide accolades for outstanding customer service, due in large part to the effectiveness of training initiatives led by the Certified Crew Trainer position.
Education
Associate of Arts - Business Administration
East Los Angeles College
Monterey Park, CA07-2026
Skills
- Initiative and Proactivity
- Work Ethic and Dedication
- Sales and persuasion
- Customer Service
- Problem-Solving
- Time Management
- Clear Communication
- Crew Leadership
- Teamwork
- Teamwork and Collaboration
- Customer Assistance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
- Resolved product issue through consumer testing.
Certification
- Food Handler Certification - State or Local Health Departments.
- Customer Service and Sales Certification (CSSC) - National Retail Federation.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Microsoft Office Specialist, Excel Certification – Microsoft
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Crew Associate
In N Out
02.2024 - Current
Staff Worker
Beyond the Bell, Youth Development Program
09.2023 - 01.2024
Retail Sales Specialist
O Reilly Automotive Inc
10.2022 - 11.2023
Certified Crew Trainer
McDonald's Restaurant
06.2021 - 11.2022
Associate of Arts - Business Administration
East Los Angeles College
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