Johanny Cabrera
Elizabeth,NJ
Summary
Dedicated healthcare professional with 15+ years of experience in medical assisting, patient scheduling, insurance verification, customer service, and remote patient support. Proven success managing high-volume calls, coordinating appointments, maintaining electronic medical records, and delivering compassionate patient care in fast-paced environments. Skilled in remote communication platforms, healthcare software systems, inventory management, and bilingual patient support (English/Spanish). Strong ability to multitask, maintain accuracy, and provide excellent customer service in both healthcare and retail settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Grocery Stocker | Manager
Jiordy Mini Market
Onsite, NJ
04.2022 - Current
- Managed daily store operations including inventory control, customer service, cashier responsibilities, and administrative tasks.
- Restocked shelves and maintained organized, clean, and fully stocked product displays throughout the store.
- Monitored inventory levels, tracked stock movement, and removed expired or damaged products to ensure product quality and availability.
- Received incoming deliveries, verified shipments against packing lists and bills of lading (BOLs), and coordinated with vendors and delivery drivers to optimize stock replenishment.
- Assisted with product placement, merchandising, and promotional displays to support sales goals and improve customer experience.
- Maintained pricing accuracy by reviewing shelf labels and updating inventory records to support customer satisfaction and compliance.
- Utilized strong multitasking, communication, and organizational skills in a fast-paced retail environment.
- Ensured workplace cleanliness, safety compliance, and efficient workflow throughout daily operations.
Certified Medical Assistant (CMA/CMT)
Newark Community Health Center
Elizabeth, NJ
12.2012 - 07.2022
- Coordinated high-volume patient scheduling, appointment management, and follow-up care to enhance patient flow in a fast-paced healthcare environment.
- Maintained accurate electronic medical records (EMR), updated patient charts, and verified insurance information.
- Assisted healthcare providers with patient intake, vital signs, injections, phlebotomy, wound care, and clinical documentation.
- Handled inbound patient calls and scheduling requests, providing administrative support and ensuring excellent customer service.
- Processed insurance forms and authorizations, maintaining accuracy in billing-related documentation.
- Collaborated with physicians, nurses, and administrative staff to ensure smooth daily operations and patient care coordination.
- Utilized Medisoft, Salesforce, Zendesk, and other digital healthcare platforms to support remote and in-office operations.
Surgical Scheduler
County Line Endoscopy & Surgical Center LLC
Onsite, NJ
01.2010 - 08.2010
- Coordinated surgical procedures, pre-operative testing, post-operative appointments, and medical clearances, ensuring seamless patient experience throughout surgical journey.
- Communicated directly with patients about scheduling, preparation instructions, and insurance requirements, enhancing patient understanding and compliance.
- Worked closely with physicians and healthcare teams to maintain efficient scheduling workflows and patient support.
- Maintained confidential patient records and ensured scheduling accuracy, supporting compliance with healthcare standards and optimizing patient flow.
Medical Assistant Externship
Family Medical Health
Hybrid Remote, NY
03.2010 - 06.2010
- Assisted with vital signs, phlebotomy, wound care, and patient preparation for examinations.
- Supported front desk and clinical operations by efficiently managing patient intake, scheduling, insurance verification, and chart management.
- Managed multi-line phone systems and facilitated patient check-in/check-out while providing administrative support in a fast-paced medical office.
Education
Licensed Practical Nurse (LPN) Program -
Berkeley College
Woodland Park, NJ05-2017
Associate of Applied Science - Medical Assisting
Plaza College
Jackson Heights, NY06-2010
Skills
- Inventory Management & Stock Control
- Inventory Control
- Inventory & Stock Management
- Inventory Management
- Product Inventory
- Stock Organization
- Inventory Tracking
- Stock Auditing
- Cash Register Operations
- Point of Sale Systems
- Retail Management Software
- Sales Reporting
- Retail Customer Engagement
- Customer Relationship Management
- Bilingual: English & Spanish
- Bilingual: Spanish (Read/Write/Speak)
- Microsoft Office & Digital Literacy
- Microsoft Word
- Data Entry & Documentation
- Remote Work Experience
- Appointment Scheduling & Coordination
- Multi-Line Phone Systems
- Team Collaboration & Communication
- Time Management & Multitasking
- Detail orientation
- Problem Solving & Conflict Resolution
- HIPAA Compliance & Confidentiality
- Insurance Verification & Authorizations
- Medical terminology
- Sales Communication
- Retail Communication
- Product Placement
- Cash handling
- Organizational skills
- Typing Speed: 60 WPM
- Remote patient support
- Administrative support
- CRM expertise
- Supply Chain Management
- Product Management
- Supply Chain Management
- Administrative support
- Product Management
- Cash Register Operations
- Inventory management
Certification
- CPR & First Aid Certification
- OSHA Certified
- Blood borne and Airborne Pathogens Course
- Registered Medical Assistant
- Personal Care Aide Training
- Phlebotomy Certificate
Timeline
Grocery Stocker | Manager
Jiordy Mini Market
04.2022 - Current
Certified Medical Assistant (CMA/CMT)
Newark Community Health Center
12.2012 - 07.2022
Medical Assistant Externship
Family Medical Health
03.2010 - 06.2010
Surgical Scheduler
County Line Endoscopy & Surgical Center LLC
01.2010 - 08.2010
Licensed Practical Nurse (LPN) Program -
Berkeley College
Associate of Applied Science - Medical Assisting
Plaza College