Johanny Contreras
Woodland Park
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
Work History
Global Procurement Specialist
NICE Systems Inc.
03.2009 - 07.2024
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Worked closely with the Facilities Director and Team for 12 USA offices.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Worked closely with the Finance Team to monitor budgets and cash flow implications related to procurement activities.
- Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Collaborated with cross-functional teams to develop project-specific procurement plans, aligning strategies with overall business objectives.
- Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
- Built relationships with vendors to negotiate ideal terms for purchases.
Office Manager
Hi-Tech Security
01.2003 - 03.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Manager of Call Center
King Central Inc.
01.1992 - 01.2002
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
- Supervised 15+ Dispatchers in providing excellent customer service to callers requiring assistance for EMS issues.
Education
Associate of Science - Business Administration And Management
University of Phoenix
Tempe, AZCertificate of Technical Studies - Computer Science
Computer Learning Center
Paramus12-1992
No Degree - Computer Science
Montclair State University
Montclair, NJ06-1992
High School Diploma -
Eastside High School
Paterson, NJ06-1991
Skills
- Supplier contracts
- Effective communication
- Purchasing processes
- Order placement
- Proficient in Concur, SAP, and Oracle
- Project management
- Contract monitoring
- Team building
- Organization skills
- Teamwork and collaboration
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Global Procurement Specialist
NICE Systems Inc.
03.2009 - 07.2024
Office Manager
Hi-Tech Security
01.2003 - 03.2009
Manager of Call Center
King Central Inc.
01.1992 - 01.2002
Associate of Science - Business Administration And Management
University of Phoenix
Certificate of Technical Studies - Computer Science
Computer Learning Center
No Degree - Computer Science
Montclair State University
High School Diploma -
Eastside High School
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