Johanny Moll Morales
Des Moines
Summary
Dedicated professional with a proven track record at Broadlawns Medical Center, enhancing customer satisfaction and streamlining checkout processes. Expert in customer service and efficient in cash handling, I significantly reduced queue times. Skilled in teamwork and maintaining high cleanliness standards, I consistently contribute to workplace productivity and client satisfaction.
Overview
4
4
years of professional experience
Work History
Cashier
Broadlawns Medical Center
01.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Contributed to significant decrease in queue times by streamlining checkout process.
Electrical Box Assembler
Keystone Electrical Manufacturing Company
11.2023 - 12.2023
- Followed and adhered to quality and assembly standards.
- Transported parts from plant locations manually or by using various mechanical lifting aids.
- Inspected parts for proper machining finish and dimensions.
- Reduced material waste by properly measuring, cutting, and folding cardboard materials.
- Collaborated with team members for efficient assembly line operations, resulting in increased output.
- Maintained a clean and organized work environment to ensure maximum productivity.
- Optimized assembly processes by identifying areas for improvement and implementing changes accordingly.
Office Cleaning Equipment
Marsden Building Maintenance LLC
01.2021 - 11.2022
- Contributed to team success by collaborating with colleagues on complex repairs and sharing knowledge of best practices.
- Implemented preventative maintenance programs tailored to each client''s specific needs, prolonging the lifespan of their office equipment.
- Contributed to the company''s bottom line by identifying opportunities for upselling additional products or services, generating increased revenue.
- Assisted in training new technicians, providing guidance on standard procedures and sharing expertise in specific product lines.
- Strengthened relationships with vendors, negotiating favorable pricing on replacement parts while maintaining high-quality standards.
- Reduced equipment downtime for clients by performing regular maintenance and routine checks.
Education
Associate of Science - CNA Basic
DMACC
1144 7th St, Des Moines, IA 5031411-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Basic life support
- Patient transfers
- Emotional support
- Clinical documentation
- Health monitoring
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Electrical Box Assembler
Keystone Electrical Manufacturing Company
11.2023 - 12.2023
Cashier
Broadlawns Medical Center
01.2023 - Current
Office Cleaning Equipment
Marsden Building Maintenance LLC
01.2021 - 11.2022
Associate of Science - CNA Basic
DMACC
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