Johanny Perez
Atlanta,GA
Summary
Build a healthy relationship with the company and clients to increase positive results into the agency. Diligent and personable customer service representative trying to share my knowledge which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
Overview
17
17
years of professional experience
Work History
Store Manager
MacDonald’s
08.2007 - Current
- Manage and train a staff of 10 employees
- Check daily reports and ensure cash and receipts are accurate and organized
- Prepare weekly schedules for employees
- Promote new products and increase company targets
- Participate in customer service training every 6 months
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Cleaning Technician
The Dust Organization LP
04.2024 - 09.2024
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
Education
GED -
MS328
New York, NY01-2009
High School Diploma -
Christian Faith Academy
St John’s Antigua 01.2007
Skills
- Bilingual in Spanish and English
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Excellent communications skills
- Multitasking and organization
- Problem-solving
- Customer service
- Customer relations
- Customer service management
- Team leadership
- Friendly and positive
References
References upon request
Activities
- Translator for non-bilingual residents
- CPR 2020
Languages
Spanish
Native or Bilingual
Timeline
Cleaning Technician
The Dust Organization LP
04.2024 - 09.2024
Store Manager
MacDonald’s
08.2007 - Current
GED -
MS328
High School Diploma -
Christian Faith Academy
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