Marisdel Baez
Paterson,NJ
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Agent Services Representative
Adamas Brokerage Insurance
Paterson, NJ
12.2019 - Current
- Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Used consultative sales approach to understand and meet customer needs.
- Set up appointments with potential and current customers to promote new products and services..
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Front Desk Associate
Cura Resource Group
Little Falls, NJ
08.2018 - 05.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with Herbalife team members to handle guest requirements from check-in through check-out.
- Answered guest questions and referred to local points of interest.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
Key Holder
Sunglass Hut
PARAMUS PARK , NJ
10.2017 - 10.2018
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Tracked and prioritized work orders to meet daily production requirements
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Provided sales feedback to management to address concerns in sales reports.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
- Performed as integral staff member in streamlining opening and closing procedures.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Opened and closed store weekly by counting registers, making deposits and storing and filing all daily paperwork.
Education
Bachelor of Science - Psychology
Montclair State University
Montclair, NJ01.2021
Skills
- Account development
- Strategic Planning
- Network development
- Customer Relations
- Relationship development
- Problem resolution
- MS Office
- Business operations
- Telephone skills
- Scheduling
- Organization skills
- Bookkeeping
- Time management
- Recordkeeping strengths
- 10 key
- Independence
Timeline
Agent Services Representative
Adamas Brokerage Insurance
12.2019 - Current
Front Desk Associate
Cura Resource Group
08.2018 - 05.2019
Key Holder
Sunglass Hut
10.2017 - 10.2018
Bachelor of Science - Psychology
Montclair State University