Johan S. Bermudez T.
Minneapolis,MN
Summary
Hard-working college student with a passion for leadership and business. Has two years of experience leading, training, coaching, and providing the highest customer service standards. Adapt readily to new work challenges and industry conditions. Fluent in English and Spanish.
Overview
4
4
years of professional experience
Work History
Assistant Dinning Leader
Restoration Hardware
Edina, Minnesota
04.2022 - Current
- Full responsibility for every aspect of the guest experience and leading all associates during shifts to do the same.
- Front-of-the-house leadership, train associates, and provide elevated customer services.
- Conduct in-the-moment coaching and feedback to develop teams further.
- Be accountable for financial audits and paperwork: till cash and change requests, daily balancing, and tip tracking
- Maintained and enforced store policies and procedures to ensure compliance with company standards.
Server Trainer
Restoration Hardware
Edina, Minnesota
06.2020 - Current
- Travel to opening locations to educate and train new staff.
- Provided one-on-one support to ensure successful completion of training objectives.
- Monitored the performance of trainees throughout the course duration to identify areas for improvement.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Coached staff members on best practices for optimizing server performance levels.
Food Runner
Restoration Hardware
Edina, Minnesota
09.2019 - 06.2020
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
Education
Technical Career - Business Administration, Management And Operations
National Training Service
Bogota, Colombia06.2016
BBA - Supply Chain And Operations Management
Metropolitan State University
Saint Paul, MNBusiness Transfer Pathway - Business
Normandale Community College
Minneapolis, MNSkills
- Active Listener
- Bilingual
- Critical Thinker
- Customer Service
- Leadership
- Performance Management
- Quality Assurance Controls
- Strong Ethics
- Training and Mentoring
- Guest relations management
- Upselling techniques
- Verbal and written communication
- Goals and performance
- Team Building
Languages
English
Professional
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Timeline
Assistant Dinning Leader
Restoration Hardware
04.2022 - Current
Server Trainer
Restoration Hardware
06.2020 - Current
Food Runner
Restoration Hardware
09.2019 - 06.2020
Technical Career - Business Administration, Management And Operations
National Training Service
BBA - Supply Chain And Operations Management
Metropolitan State University
Business Transfer Pathway - Business
Normandale Community College
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