Johanse Reyes
Bronx,NY
Summary
Reliable and dedicated individual with 12+ years history of cleaning and food services. Proficient in maintaining bathrooms and kitchens, as well as providing top quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Housekeeper
Superior Cleaning
New York, NY
03.2020 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
Breakfast Host
Fairfield Inn & Suites New York
Queens, NY
04.2016 - 03.2020
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Cooked and served made-to-order omelets, french toast and pancakes.
Breakfast Host
Howard Johnson Express Inn
Bronx, NY
11.2014 - 04.2016
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Managed over 50+ customer orders per day
Maintenance Worker
Busy Bee Cleaning Services Corp
New York, NY
09.2010 - 04.2013
- Provided guidance to management regarding project bids for onsite improvements.
- Managed efficient teams of up to six employees.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
Housekeeper and Supervisor
Holiday Inn Arena
Binghamton, NY
07.2004 - 09.2010
- Managed staff of ten housekeepers.
- Managed team productivity and workflow to exceed quality standards.
- Coordinated household cleaning service operations and managed client relations.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeper/Manager
Grand Royale
Binghamton, NY
04.2000 - 05.2004
- Supervise housekeeping staff and conduct detail inspection of all rooms and service areas
- Assigned housekeeping staff of 20 to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Completed schedules, shift reports and other business documentation.
Education
High School Diploma -
Park West High School
New York, NY1986
Skills
- Ability to work independently and in team
- Able to adhere to company’s policies and procedures
- Conscientious and Detail-Oriented
- COVID-19 Safety Procedures
- Cleaning Services
- Maintaining Safety Practices
Certification
- Licensed ServSafe
Timeline
Housekeeper
Superior Cleaning
03.2020 - Current
Breakfast Host
Fairfield Inn & Suites New York
04.2016 - 03.2020
Breakfast Host
Howard Johnson Express Inn
11.2014 - 04.2016
Maintenance Worker
Busy Bee Cleaning Services Corp
09.2010 - 04.2013
Housekeeper and Supervisor
Holiday Inn Arena
07.2004 - 09.2010
Housekeeper/Manager
Grand Royale
04.2000 - 05.2004
High School Diploma -
Park West High School
- Licensed ServSafe
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