Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Sebastian Murillo

Costa Rica,Costa Rica

Summary

As a US & LATAM Technology Recruiter at Microsoft, I partner with business leaders, HR partners, and recruiters to attract diverse candidates for their organization. I lead teams of sourcers and recruiters to manage hiring, sourcing strategies, and job assignments. With a focus on LATAM and US regions, I execute hiring needs for diverse businesses, including Services, Sales, and Engineering. I understand the technical requirements of a role and work with hiring managers to develop hiring strategies and create meaningful candidate engagement. Prior to Microsoft, I was a Recruiter at Intertec International, where I built and managed candidate pipelines, assessed priority levels of current and future positions, and hired for IT, digital, printing, aerodynamic, financial, finance, logistics, manufacturing, and aerospace skillsets. Before that, I was a Digital Recruiter at Prodigious Latin America, where I served as the primary contact for full lifecycle recruitment of various positions across multiple IT functions. I facilitated and managed all aspects of the recruitment process, including strategy, sourcing, screening, interviewing, offer preparation, and negotiation. Strategic Lead Recruiter known for high productivity and efficiency in task completion. Possess specialized skills in talent acquisition strategies, candidate sourcing techniques, and recruitment process optimization. Excel in communication, problem-solving, and leadership, ensuring seamless coordination across teams and successful talent placement. Seasoned recruiting professional with proactive, flexible and hardworking approach to accomplishing employer hiring objectives. Works well with job boards, LinkedIn and ATS systems. Skilled in coaching, overseeing and encouraging successful recruiters.

Overview

14
14
years of professional experience

Work History

Lead Recruiter

Microsoft
Costa Rica
08.2018 - Current
  • Collaborate with business leaders, HR partners, and recruiters to define critical hiring needs and attract a diverse set of candidates for their organization
  • Understand the technical requirements of roles and how they fit into the organization, including conducting role overviews with hiring managers to understand talent needs and develop a hiring strategy
  • Execute tactical outreach, referral generation, events, and pipelining efforts to create meaningful candidate engagement
  • Engage business leaders early in the recruiting cycle, working with teams to maintain strong candidate relationships through to the interview and offer stages
  • Recommend and drive improvements with recruiters, hiring managers, and interviewing teams to effectively screen and assess talent
  • Coordinate with schedulers, talent sourcers, and interview teams to ensure a remarkable candidate experience
  • Understand and execute against shifts in the marketplace that present recruiting opportunities
  • Manage hiring needs across different regions, including LATAM and the US, for diverse business areas such as Services, Sales, and Engineering
  • Lead a team of Sourcers and Recruiters, overseeing hiring, sourcing strategies, and job assignments
  • Serve as the main point of contact between recruiting and business to deliver goal metrics and hiring plans
  • Conduct data analysis to inform and improve recruitment processes
  • Created team management organizations plans
  • Delivered weekly meetings with business Ops and Recruiting building alignment
  • I also take part and lead internal recruiting project and diversity hiring initiatives

Recruiter (LATAM and US)

Intertec International
Costa Rica
12.2015 - 08.2018
  • My role involved building and managing candidate pipelines from the US, Costa Rica, and other LATAM countries, assessing the priority levels of current and future positions to focus sourcing and recruitment efforts
  • I gained extensive US staffing experience, including C2H, FT, C2C, visa sponsorship, contract, hourly, W2, and 1099 for various skillsets in IT, digital, printing, aerodynamic, and financial sectors
  • Additionally, I did offshore hiring experience and am proficient in documenting candidate processes in recruiting systems like Conrep
  • I recruited for roles in IT (Back end, Front end, System Admin, SQL Middleware Admin, QA, BI, PL/SQL Data, Analytics Project Managers), finance, logistics, manufacturing, aerospace, and more

Digital Recruiter

Prodigious Latin America
Costa Rica
03.2015 - 12.2015
  • Serve as primary contact for the full lifecycle recruitment of a variety of positions across multiple IT functions
  • Facilitate and manage all aspects of the recruitment process, including strategy, sourcing, screening, interviewing, offer preparation and negotiation
  • Manage LATAM's employee's data base
  • Gather and document all technical requirements/ qualifications from Client Directors and Project Managers to open all job requisitions in JIRA
  • Partner up with Client Directors and Project Managers to assess employee's internal transfers and deactivations requests
  • Revised Queue in JIRA to assign tickets to different stakeholders accordingly / SLA of 24-28 hours
  • In charge of the JIRA training documentation for management
  • Assigned task to individuals
  • Provided LinkedIn and other trainings
  • Reported to high management
  • In charge of LATAM's staffing, attrition, internal movements documentation and database

Recruiter

Accenture
Costa Rica
01.2015 - 03.2015
  • Experience recruiting for consulting, technical and software development (SQL, Data, Analytics, etc.) positions
  • Goal driven with the ability to take initiative, problem solve, and work with minimal direction
  • Comfort with change and ambiguity and the ability to handle multiple tasks, prioritize and carry them out independently
  • Exceptional organizational and administrative skills with high attention to detail
  • Experience collaborating with local and global teams - recruiting, HR, office Leadership
  • Screened resumes, interviews candidates (by phone or in person), administers appropriate assessments and reference/background checking, makes recommendations for hire (and delivered employment offers)

CS & Technology Recruiter

Encore Capital Group
Costa Rica
01.2013 - 01.2015
  • Determine applicant's qualifications by interviewing; analyze and compare qualifications to job requirements for different skillsets such as IT hiring, call center, management and billing needs (OTC)
  • Responsible of gathering all requirements and qualifications directly from the client to open all job requisitions
  • In charge of the company's attrition analysis and responsible of the root cause analysis
  • Owner of the wellness program
  • In charge of employee's documentation
  • Background check owner
  • Developed advertising programs (internal and external) to ensure high visibility with potential candidates
  • Meet with upper management for process improvement
  • Used traditional and nontraditional resources, such as career fairs, online job fairs
  • In charge of 1 recruiter
  • Organized company's job fair events, school relations, campus recruiting
  • Experience collaborating with local and global teams - recruiting, HR, office Leadership
  • Responsible of University Recruiting

Customer Service Representative

Sykes Enterprises, Incorporated
Costa Rica
03.2012 - 01.2013
  • Provided support to Capital One, Investigative Solutions Department (Disputes)
  • Solved different queries from customer about a claim on their credit card accounts
  • Follow up with customer on their claims until each case was finally resolved
  • 80 calls average per day were received
  • Responsible of transferring customer to different areas of support to complete their different queries

Technical Support Analyst

Convergys
Costa Rica
04.2011 - 03.2012
  • Act as a point of contact for all types of service requests
  • Communicate directly with customers as needed
  • Monitor alert systems and take appropriate action
  • Assist in management of the emergency process for support requests requiring escalation
  • Work with support technicians and management to do whatever is necessary to provide excellent service
  • Continuously develop technical skills to enable progression to a technical support role

Customer Service Representative

Sykes Enterprises, Incorporated
Costa Rica
10.2010 - 06.2011
  • Provided support to Capital One, Investigative Solutions Department (Disputes)
  • Solved different queries from customer about a claim on their credit card accounts
  • Follow up with customer on their claims until each case was finally resolved
  • 80 calls average per day were received
  • Responsible of transferring customer to different areas of support to complete their different queries

Education

Law -

Universidad Latina de Costa Rica
12.2009

High School Diploma -

Hawthorne High School

Skills

  • Full Life Cycle Recruiting
  • Engineering
  • Talent Acquisition
  • Candidate Sourcing
  • Project recruiting
  • Strategic Planning
  • Pre-Employment Screening
  • Applicant sourcing
  • Project Management
  • Diversity and Inclusion
  • Applicant Tracking Systems
  • Gap analysis
  • Process Improvement
  • Data Validation

Languages

  • Spanish, Native or Bilingual
  • English, Native or Bilingual

Timeline

Lead Recruiter

Microsoft
08.2018 - Current

Recruiter (LATAM and US)

Intertec International
12.2015 - 08.2018

Digital Recruiter

Prodigious Latin America
03.2015 - 12.2015

Recruiter

Accenture
01.2015 - 03.2015

CS & Technology Recruiter

Encore Capital Group
01.2013 - 01.2015

Customer Service Representative

Sykes Enterprises, Incorporated
03.2012 - 01.2013

Technical Support Analyst

Convergys
04.2011 - 03.2012

Customer Service Representative

Sykes Enterprises, Incorporated
10.2010 - 06.2011

Law -

Universidad Latina de Costa Rica

High School Diploma -

Hawthorne High School
Sebastian Murillo