Johany Castrillon
Key West,FL
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Fairfield By Marriott
09.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly. Increased Intend to recommend by over 20 points from prior year
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members. Including J1's
Food and Beverage Manager
Casa Marina
11.2022 - 08.2023
- Manage all beverage operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conduct counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Respond to guest inquiries and requests and resolve guest concerns in a timely, friendly and efficient manner
- Ensure compliance with health, safety, sanitation and alcohol awareness standards
- Initiate and implement up-selling techniques to promote beverage sales and services and to maximize overall revenue
General Manager
The Greene Turtle Sports Bar & Grille
01.2020 - 11.2022
- Responsible for day to day operations
- Train and develop new managers joining our team during manager in training program Payroll
- Maintain proper labor and efficient COGS
- All social media guest issues
- Raised google reviews by .5 points
- Hire and develop team members
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Bar Manager
T.G.I Fridays
05.2019 - 02.2020
- Maintain low cost high quality food guest experience
- Ordering and receiving paying bills restaurant maintenance
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Restaurant Manager
Miller’s Ale House
08.2017 - 04.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
Restaurant Manager
Red Lobster
03.2009 - 08.2017
- Started as a server and worked my way up into management
- After3 years as a team member moved into full time management within the company
- Learned proper use of PNL and how to control and manage waste
- Wrote schedules and maintained dining room presence
- Maintaining a guest satisfaction of94% for over a year
- Left for a better opportunity
Education
High school or equivalent - Accounting
Morris Hills High School
Rockaway, NJ06.2008
Skills
- Problem-solving
- Team leadership
- Customer service
- Operational efficiency
- Staff training
- Staff management
- Inventory management
- Operations oversight
- Cultural awareness
- Fluent bilingualism
- Customer support
- Data entry
Accomplishments
- Promoted to Senior Operations Manager after 2 years with the company.
Certification
- ServSafe
- Driver's License
Languages
Spanish - Expert
Community Service
Army National Guard, Specialist, United States, 2008-02, 2017-02
Timeline
Operations Manager
Fairfield By Marriott
09.2023 - Current
Food and Beverage Manager
Casa Marina
11.2022 - 08.2023
General Manager
The Greene Turtle Sports Bar & Grille
01.2020 - 11.2022
Bar Manager
T.G.I Fridays
05.2019 - 02.2020
Restaurant Manager
Miller’s Ale House
08.2017 - 04.2019
Restaurant Manager
Red Lobster
03.2009 - 08.2017
- ServSafe
- Driver's License
High school or equivalent - Accounting
Morris Hills High School
Similar Profiles
RAVI PATELRAVI PATEL
Night Auditor at Fairfield By MarriottNight Auditor at Fairfield By Marriott
Victoria VanpeltVictoria Vanpelt
Front Desk Associate at Fairfield By MarriottFront Desk Associate at Fairfield By Marriott
Luke WhitakerLuke Whitaker
Front Desk Agent at Fairfield By MarriottFront Desk Agent at Fairfield By Marriott