Johany Quezada
Washington,OK
Summary
Detail-oriented Operations Manager skilled in strategic problem-solving and effective communication. Proven ability to coordinate cross-departmental workflows and develop standard operating procedures, resulting in improved efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Life Insurance Agent
PHP Agency Inc.
Addison, Texas
11.2023 - 10.2025
- Analyzed client portfolios to determine best investment opportunities.
- Provided death benefits by delivering policy proceeds and reassessing client needs.
- Offered policy guidance and management to promote asset protection.
- Attended educational seminars and conferences to stay up-to-date on industry trends.
- Created reports on sales activities, customer feedback, and other relevant data.
- Pursued continued professional development through insurance workshops, course and webinars.
- Upsold products to policyholders and potential new clients.
- Collaborated with other departments such as underwriting or claims processing teams.
Operations Manager
AutoSource LLC
Van Alstyne, Texas
12.2021 - 11.2023
- Coordinated daily operations to ensure smooth workflow across departments.
- Facilitated communication between teams to streamline project execution.
- Developed standard operating procedures to promote consistency in operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
Stocker
Walmart
Allen, Texas
02.2022 - 08.2023
- Organized products by category to maintain a neat and accessible shopping environment.
- Stocked shelves with merchandise to ensure product availability for customers.
- Assisted in inventory management by tracking stock levels and replenishing as needed.
- Collaborated with team members to streamline restocking processes during peak hours.
- Maintained cleanliness and orderliness of aisles to enhance customer experience.
- Utilized equipment such as pallet jacks for efficient product handling and transportation.
- Communicated effectively with management regarding supply needs and product placement updates.
- Stocked shelves with newly arrived products.
Education
High School Diploma -
Allen High School
Allen, TX06-2023
Skills
- Policy analysis
- Client onboarding
- Risk assessment
- Sales reporting
- Portfolio management
- Customer relationship management
Timeline
Life Insurance Agent
PHP Agency Inc.
11.2023 - 10.2025
Stocker
Walmart
02.2022 - 08.2023
Operations Manager
AutoSource LLC
12.2021 - 11.2023
High School Diploma -
Allen High School