Johari Stelly
Las Vegas
Summary
Results-driven professional with 14+ years of diverse experience spanning customer service, credit review, front desk operations, night auditing, warehouse coordination, and janitorial services. Demonstrated ability to handle high-volume inquiries, resolve complex issues, and consistently deliver exceptional customer satisfaction. Highly organized and adaptable, with a proven track record of managing multiple responsibilities in fast-paced environments. Seeking a management opportunity to leverage leadership, operational expertise, and a strong commitment to team success.
Overview
14
14
years of professional experience
4023
4023
years of post-secondary education
Work History
Sr. Customer Service & Credit Review Coordinator
Capital One
Henderson
07.2021 - Current
- Served as central point of contact for our Merchant Partners and customers as they apply for credit extension in a primarily point of sale environment.
- Responded with a sense of advocacy to our customer inquiries and seek solutions that exceed our customer expectation.
- Utilized a variety of desktop tools and work to analyze our customer financial condition in order to determine credit worthiness.
- Offered personalized service to each customer, and take responsibility to ensure our callers receive the highest level of service while ensuring compliance with our policy and regulatory expectations.
- Handled escalations and underwriting decisions requiring a higher level of authority.
- Handled customer inquiries and new loan and/or account information, Also responsible for working to solve customer issues so that existing or potential problems can be resolved.
- Demonstrates acute problem solving abilities Communicate both verbally and in writing with other departments within and outside the division on account related matters.
Online Customer Service Representative banker
Wells Fargo
Concord
08.2014 - 02.2021
- Delivering a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
- Quickly answering customer inquiries via phone, responding to routine to moderately complex inquiries and resolving customer issues.
- Excelling in a fast paced, collaborative environment that requires accuracy, multitasking and effective communication.
- Navigating multiple computer systems; researching and assessing customer needs, and offering appropriate solutions.
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services and accounts.
- Delivered exceptional service to our customers by going out of their way to please them.
- Provided first call resolution, while following strict procedures that meet compliance guidelines.
- Identified and offer customers the products and services that they need and want to succeed financially.
Warehouse Coordinator
Panasonic Energy of Northern Nevada, Tesla Gigafactory
Reno
12.2014 - 12.2016
- Coordinated inbound and outbound shipments for high-volume battery manufacturing operations at Tesla Gigafactory
- Scheduled and booked freight with carriers, ensuring on-time pickup and delivery of critical materials
- Managed shipping documentation including bills of lading (BOL), packing lists, and carrier confirmations
- Maintained accurate inventory records using warehouse management systems (WMS) and SAP
- Communicated with suppliers, carriers, and internal departments to resolve shipping discrepancies and delays
- Monitored daily shipping schedules and prioritized urgent or time-sensitive loads to support production demands
- Ensured compliance with safety standards, shipping regulations, and company policies
Front Desk Agent/Night Auditor
Comfort Suites
Oakley
11.2011 - 09.2014
- Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.
- Process additional administrative, bookkeeping, and accounting procedures as required.
- Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.
- Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.
- Provide exceptional service to all hotel guests during their stay.
- Provide excellent customer services.
- Greet customers and present menus for hotel restaurant.
- Make suggestions based on their preferences.
- Take and serve food/drinks orders.
- Up-sell when appropriate.
- Arrange table settings.
- Keep tables clean and tidy at all times.
- Deliver checks and collect payments.
Education
Associate - Public Administration
Los Medanos College
Pittsburg, CAHigh school diploma - General Studies
Pittsburg High School
Pittsburg, CASkills
- Account Management
- Banking
- Microsoft Word
- Time Management
- Financial Services
- Relationship Management
- Cold Calling
- Business Development
- Customer Relationship Management
- Conflict Management
- Salesforce
- Marketing
- CRM Software
- Telemarketing
- Technical Support
- Management
- Operations Management
- Microsoft Excel
- Swift
- Customer service
- Cash handling
- Customer relationship management
- Desktop support
- Technical support
- Customer support
- Cleaning
- Custodial experience
- Commercial cleaning
Awards
Enterprise Diversity & Inclusion Champion Award, 03/16, This annual company-wide program honors team members and groups who understand, demonstrate, and promote diversity and inclusive practices.
Assessments
Customer focus & orientation, Proficient, 06/21, Responding to customer situations with sensitivity. Full results: Proficient.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Sr. Customer Service & Credit Review Coordinator
Capital One
07.2021 - Current
Warehouse Coordinator
Panasonic Energy of Northern Nevada, Tesla Gigafactory
12.2014 - 12.2016
Online Customer Service Representative banker
Wells Fargo
08.2014 - 02.2021
Front Desk Agent/Night Auditor
Comfort Suites
11.2011 - 09.2014
Associate - Public Administration
Los Medanos College
High school diploma - General Studies
Pittsburg High School