Johayra Contreras
Lake Wales
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
16
16
years of professional experience
8058
8058
years of post-secondary education
Work History
Store Manager
Blue Fig USA LLC (Cricket Wireless)
Davenport
2024.02 - 2026.01
- Coordinated employee schedules for optimum performance and shift coverage.
- Managed inventory audits, financial reconciliations and sales reporting.
- Identified new opportunities to increase sales and achieve store targets.
- Led team by example to maintain focus on performance and achieving targets.
- Maintained clean, safe, and organized store environment for customers and employees.
- Established welcoming atmosphere by providing excellent customer service at all times.
- Handled customer complaints professionally and resolved issues promptly.
- Managed daily store operations and ensured compliance with company standards.
Retention Agent
Charter Communications
Auburndale
2022.12 - 2024.02
- Customer Account Specialist, Retention and Sales.
- Minimizes churn by strategically offering product bundles and price points that meet the needs of the customer's budget.
- Active listening, empathy and assumes ownership of customer issues through to resolution.
- Resolved customer issues promptly to maintain satisfaction and reduce churn rates.
- Communicated product updates and promotions effectively to encourage continued subscription services.
- Reviewed competitor offerings regularly in order to stay informed about industry trends and pricing structures.
- Assisted customers with inquiries regarding account information, billing and service-related issues.
Wireless Expert & Store Manager
Metro by T-Mobile
Kissimmee
2020.07 - 2022.12
- Met personal monthly sales goals on a regular basis sales goal.
- Submitted store orders and worked with coworkers to boost sales.
- Exceptional Customer Service, Engage Customers and Sales to drive continuous sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Handled returns and exchanges in accordance with company policies while maintaining customer satisfaction.
- Assisted customers with device selection and account setup.
- Educated customers on wireless plans and features.
- Maintained inventory of devices and accessories in-store.
- Trained new staff on customer service procedures and sales techniques.
WaterSpider
Amazon Warehouse
Davenport
2020.07 - 2020.12
- Helped fellow warehouse workers to manage incoming and outgoing products.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Processed incoming trucks to unload, stage, and smoothly store merchandise.
- Prepared orders quickly, pulling and packing products for quick shipment.
- Met promised delivery times using excellent sorting skills and strong attention to detail.
- Lifted weights of up to 50lbs while minimizing risk of personal injury.
- Picked orders accurately using handheld scanners.
- Loaded and unloaded trucks with forklifts or pallet jacks.
- Moved products to designated storage areas.
- Wrapped pallets securely in preparation for shipping.
- Checked and sorted cargo at loading and unloading points.
- Completed day-to-day duties accurately and efficiently.
Pharmaceutical Representative
Laboratorios Chinoin
Dominican Republic
2019.04 - 2020.06
- Generated volume and market share growth for assigned pharmaceutical products within a specific geographic area.
- Maintained and updated current and prospective target prescribes profiles.
- Kept current with market knowledge and competitive products.
- Participated in all required training and sales meetings.
- Planned and organized Territory to meet sales and call targets.
- Made sales presentations to physicians, health care providers & individuals primarily in an office based or hospital setting.
- Maintained sample inventories, distributed samples, complied with sample accountability procedures and policies.
- Made complete, accurate and timely submission of all timekeeping, call activity, sample activity and expense reports.
Pharmaceutical Representative
Laboratorios Rowe
Dominican Republic
2014.03 - 2019.03
Pharmaceutical Representative
CPR Pharmaceuticals
Dominican Republic
2010.01 - 2014.03
Education
Associate of Science - Medical Billing and Coding
Keisier University
Orlando, FL, USAIntegrated Advanced Esthetician & Comestology Post-graduate Diploma -
Universidad Evangelista Dominicana
Dominican RepublicDoctor of Medicine - General Medicine
Universidad Autonoma de Santo Domingo
Dominican RepublicEnglish Studies -
Universidad APEC
Dominican RepublicSkills
- Microsoft Office Suite (Word, Outlook, Excel)
- Medical Terminology
- Retail Sales
- Hourly shift management
- Stocking and Replenishing
- Problem - solving skills
- Product and Service Sales
- Exceptional Customer Service
- Personnel development
- Store merchandising
- Team leadership and coaching
- Retail merchandise quality standards
- Training and mentoring
- Hospitality and accommodation
- Problem-solving
- Store opening and closing procedures
- Inventory control
- Shift scheduling
- Team building and leadership
- Sales expertise and promotions
- Retail inventory management
- Customer response
- Goals and performance
- Customer service
- Staff performance improvement
- Multitasking and organization
- Customer account management
- Time management
- Problem solving
- Effective communication
Languages
- English
- Spanish, Advance, Professional
- English, Advance, Fluent
Timeline
Store Manager
Blue Fig USA LLC (Cricket Wireless)
2024.02 - 2026.01
Retention Agent
Charter Communications
2022.12 - 2024.02
Wireless Expert & Store Manager
Metro by T-Mobile
2020.07 - 2022.12
WaterSpider
Amazon Warehouse
2020.07 - 2020.12
Pharmaceutical Representative
Laboratorios Chinoin
2019.04 - 2020.06
Pharmaceutical Representative
Laboratorios Rowe
2014.03 - 2019.03
Pharmaceutical Representative
CPR Pharmaceuticals
2010.01 - 2014.03
Associate of Science - Medical Billing and Coding
Keisier University
Integrated Advanced Esthetician & Comestology Post-graduate Diploma -
Universidad Evangelista Dominicana
Doctor of Medicine - General Medicine
Universidad Autonoma de Santo Domingo
English Studies -
Universidad APEC