Johayri Felix

• Facilitated communication between the sales team and other departments, fostering a collaborative work environment conducive to achieving company goals.
• Organized internal meetings and conference calls, ensuring all relevant parties were informed of agenda items beforehand for optimal outcomes during discussions.
• Assisted in tracking competitor activities to maintain awareness of market trends and develop strategies accordingly.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Supported the onboarding of new sales team members, facilitating their integration into the team smoothly.
• Kept high average of performance evaluations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Implemented process improvements that resulted in reduced order processing times and increased customer satisfaction levels.

• Collect copays and insurances deductibles

Insurance verification and Request Referrals and Authorizations

Room Patients and Assist Doctor with minor procedures

• Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
• Improved office organization by maintaining accurate patient records and filing systems.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Adhered to strict HIPAA guidelines to protect patient privacy.