Summary
Overview
Work History
Education
Skills
Timeline
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Johenys Vivas

Miami

Summary

I have a good experience working with clients, I can understand the tasks easily. I speak two languages (English and Spanish). I'm currently studying to be a diesel and auto technician.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Prime Petals
04.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Assistant Manager

American Floral Cargo
08.2021 - 11.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Education

High School Diploma -

La Concordia
Caracas Venezuela

Technical Diesel - Technical Diesel

Universal Technical Institute
Miramar, FL
03-2026

Associate of Arts - Publisher

Instituto Nuevas Profesiones
Caracas Venezuela
09-2018

Skills

  • Customer service
  • Team leadership
  • Customer relations
  • Task delegation
  • Employee performance evaluation
  • Team collaboration

Timeline

Assistant Manager

Prime Petals
04.2024 - Current

Assistant Manager

American Floral Cargo
08.2021 - 11.2023

High School Diploma -

La Concordia

Technical Diesel - Technical Diesel

Universal Technical Institute

Associate of Arts - Publisher

Instituto Nuevas Profesiones

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