Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Johmalie Rivera

Stamford

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously. Im a committed student eager to leverage my studies and training in the medical field to be a Surgical Tech, showing my compassion and understanding will help me climb the ladder to where I want to be.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Acess Representative

Mindful Care
12.2024 - Current
  • welcoming face of Mindful Care, responsible for executing all patient-facing tasks and inquiries with exceptional customer service
  • Conduct patient interactions to connect them with Mindful Care services
  • Guide patients through the intake process, establish their Patient Portal, and provide basic tech support to enhance their provider experience
  • Handle all incoming calls for all locations and return voicemails promptly
  • Manage patient check-in and check-out processes
  • Address scheduling and rescheduling requests via phone, email, and text
  • Perform same-day eligibility verification and assist in collecting balances, copayments, and no-show fees
  • Respond to provider requests for patient contact
  • Serve as office manager, overseeing office maintenance, staffing, and escorting patients to examination rooms
  • Triage inquiries for other departments and perform additional tasks as assigned by management

Front Desk Receptionist

AFC Urgent Care
08.2022 - 01.2025
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Greeted customers warmly and made them feel welcome.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Worked with housekeeping and maintenance staff to maintain a clean and safe space for patients to walk on.
  • Medical Records, Workers' Compensation, Faxes
  • Helped clinical staff and providers triage patients with translation.
  • Multitasking while also helping patients with questions and/or additional paperwork needed.
  • Interpersonal skills, such as empathetic care and compassion.
  • Consistently meet or exceed 99% accuracy with all data entry, minimizing errors.
  • Knowledge of recognizing the red flags a patient is experiencing, with the immediate protocol needed to be followed.
  • Going above and beyond for patient care. Whenever they don't have the documents required in order to be seen, I take my time with everyone by finding a solution.

Manager

Forever 21
06.2019 - 03.2021
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Implemented quality control measures to uphold company standards.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Led a team of 12 employees, ensuring high productivity and excellent customer service.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Developed and implemented strategic plans to achieve company objectives.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Sterile Processing

Gateway Community College
New Haven, CT
05-2026

Skills

  • Bilingual, able to communicate and interact with people of all ages and race
  • Ability to work independently and as a team,
  • Honest
  • Strategic Planning
  • compassionate
  • Staff Management
  • Filing and sorting
  • Reliable
  • Patient
  • Office supplies inventory management
  • Scheduling
  • Telephone Etiquette
  • Technical Support
  • Self-motivated
  • Verbal and written communication
  • Guest Relations
  • Spreadsheet tracking
  • Office Organization
  • Performance Improvement
  • Patient care
  • HIPAA
  • Team Collaboration
  • Mail coordination
  • Clerical Support
  • Email and telephone decorum
  • Effective Planning
  • Leadership
  • Medical terminology
  • Phone etiquette
  • Microsoft Outlook
  • Fluent in Spanish, English, and studying French
  • Conflict Management
  • Work Prioritization
  • Multi-Line Telephone Systems
  • Listening Skills
  • Customer assistance and interaction
  • Time Management
  • Complex Problem-Solving
  • Problem-solving skills
  • Task Delegation
  • Front Office Management
  • Inventory Control
  • File Organization
  • Customer Service
  • File Management
  • Cash Handling
  • Researching skills

Certification

  • CPR/ AED/ First-aide
  • Basic Life Support (BLS)
  • Bloodborne Pathogen
  • High School Diploma

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Elementary

Timeline

Patient Acess Representative

Mindful Care
12.2024 - Current

Front Desk Receptionist

AFC Urgent Care
08.2022 - 01.2025

Manager

Forever 21
06.2019 - 03.2021

Sterile Processing

Gateway Community College

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Johmalie Rivera