Johmar Gonzalez-Colon
Greenville,NC
Summary
I am an ideal worker in any job environment. Willing and capable of handle responsibilities and still maintain a professional atmosphere despise what is thrown at me. Reliable, a good communicator and a bold and confident leader in every situation. I am someone you will never have to worry about and can always have confidence in when it comes to handling working matters.
Overview
2
2
years of professional experience
Work History
Server Shift Leader
Ortegaz bar and grill
05.2022 - 09.2023
- Greeted guests, recorded orders and coordinated well-timed delivery to reduce delays
- Handled routine guest issues and special requests independently and escalated advanced issues to senior managers
- Generated guest checks, processed payments and followed proper cash-handling procedures
- Polished glassware and silverware, rolled silverware and set up tables
- Leveraged strong knowledge of menu items and presentation standards to foster order accuracy
- Verified dishes and presentation before delivery to maintain satisfaction
- Reviewed IDs to verify age requirements for alcohol purchases
- Checked in with guests periodically to confirm satisfaction with food, drinks and service
- Pre-bussed tables to minimize reset time between guests
- Greeted all guests with smile and friendly welcome
- Engaged customers in friendly conversation to build connections and increase satisfaction
- Took food and beverage orders with 100% accuracy
- Upheld high sanitation and safety standards while delivering and serving food
- Controlled flow of food from kitchen to dining room to meet time targets
- Communicated directly with back-of-house staff to ensure order accuracy
- Used POS system to input orders and process payments
- Prepared checks that itemize and total meal costs and sales taxes.
Server
Q Sushi
12.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Pizza Cook
Southern Shores Pizza
02.2022 - 07.2022
- Kept work area neat and clean at all times, cleaning and maintaining equipment used in food preparation
- Stored food properly by marking dates and items
- Planned production to coordinate with peak hours
- Prepared all food served following established guidelines
- Maintained daily production records
- Selected correct flour and used measured amounts of water, salt and yeast to properly produce pizza dough
- Prepared common and specialty pizzas correctly to match customer expectations
- Batch-prepped new dough each morning to achieve proper rising for daily production
- Completed side work, opening tasks and closing requirements each day to keep restaurant clean
- Processed food order tickets and streamlined plating and expo duties for faster service
- Cooked exact number of items ordered by each customer, working on several different orders simultaneously
- Mixed sauces, batters and other supplemental ingredients for future use
- Reviewed orders before delivery and confirmed completeness and proper invoicing
- Followed prescribed routes and time schedules to attain on-time delivery.
Education
High School Diploma -
First Flight High School
Kill Devil Hills, NCAssociate of Arts - Psychology
Pitt Community College
Greenville, NC05.2024
Skills
- Upselling
- POS operation
- Training and development
- Teamwork
- Independent
- Leader
- Priority management
- Networking
- Creative thinking
- Motivation
- Organization
- Multitasking
Accomplishments
- Captain of the Football/Track Team in high school
- 3.8 GPA while being a collegiate athlete
- All-academic honors
- All-Conference Defensive Back in high school
Languages
Spanish
References
- Marcello Ortega, Owner of Ortegaz Bar and Grill, chello1015@icloud.com, 252-573-0982
- Lisa Ortega, Owner of Ortegaz Bar and Grill, Ortegazgrill@yahoo.com, 252-573-8264
- Jim Prince, High School Football Coach, Jprince@daretolearn.edu, 757-285-5231
- Hanna Molina, Doctor at Outer Banks, 787-647-1032
Timeline
Server
Q Sushi
12.2022 - 05.2023
Server Shift Leader
Ortegaz bar and grill
05.2022 - 09.2023
Pizza Cook
Southern Shores Pizza
02.2022 - 07.2022
High School Diploma -
First Flight High School
Associate of Arts - Psychology
Pitt Community College