Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Joh'Meka Ausama

Napoleonville,LA

Summary

Highly organized, quick learner, and dedicated employee seeking opportunity to leverage skills gained as customer service representative. Proven track record of delivering exceptional customer experiences. Eager to contribute strong organizational abilities and commitment to excellence in new role. Ready to join company where can make meaningful impact and continue to grow professionally.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Attendant

Nexion Health
Thibodaux
10.2023 - Current
  • Improved patients comfort by providing attentive care and addressing individual needs.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
  • Assisted nurses with routine medical procedures, reducing wait times and improving overall efficiency.
  • Maintained clean and safe environment for patients through regular room cleaning.
  • Demonstrated respect for diverse populations served through cultural sensitivity when communicating with patients.
  • Prevented bedsores through regular repositioning of immobile patients, promoting skin integrity and comfort.

Nurse Technician

Thibodaux Regional Health System
Thibodaux
05.2024 - 07.2024
  • Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
  • Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
  • Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
  • Provided prompt and accurate services such as CPR and first aid during emergencies.
  • Communicated effectively with patients concerning health
  • Used medical terminology to effectively chart patients info
  • Managed the care of approximately 5-10 patients per day

Customer Service Associates

Gaubert Oil Inc
Labadieville
03.2022 - 10.2023
  • Provides a positive customer experience with fair, friendly, and courteous service
  • Resolves customer issues and answers questions
  • Processes return transactions
  • Itemizes and totals purchases by recording prices, departments, and taxable and nontaxable items
  • Enters price changes by referring to price sheets and special sale bulletins
  • Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
  • Provides pricing information by answering questions
  • Maintains a safe and clean working environment by complying with procedures, rules, and regulations
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Contributes to team effort by accomplishing related results as needed
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Effectively serviced and communicated with 50-100 customers per day

Cashier

Taco Bell
Thibodaux
11.2020 - 09.2021
  • Greeting customers when entering and leaving the premises
  • Managing transactions using a cash register
  • Balancing the cash register
  • Scanning goods and making sure pricing and quantities are accurate
  • Accepting payments in cash, credit or check
  • Providing change and receipts
  • Issuing coupons, vouchers, stamps and gift cards
  • Processing returns and refunds, and resolving customer complaints
  • Bagging and wrapping purchased goods for safe transport
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Communicated clearly and effectively with 5-10 customers within short periods of time to get order taken correctly

Education

Nursing Diploma -

Williams Technical College
Houma, LA
2025

General Studies -

Assumption High School
Napoleonville, La
05.2022

Skills

    • Customer Service
    • Problem-solving abilities
    • Critical Thinking
    • Active Listening
    • Problem Resolution
    • Computer Proficiency
      • Complaint Handling
      • Microsoft Proficiency
      • Documentation/Data Entry
      • Customer Education
      • Time Management
      • Medical Terminology

References

  • Michelle Starks, (985)-414-5460
  • Shantell Adams, (985)-713-5938
  • Tammy Mickens, (985)-713-3637

Certification

  • CPR

Timeline

Nurse Technician

Thibodaux Regional Health System
05.2024 - 07.2024

Patient Care Attendant

Nexion Health
10.2023 - Current

Customer Service Associates

Gaubert Oil Inc
03.2022 - 10.2023

Cashier

Taco Bell
11.2020 - 09.2021

Nursing Diploma -

Williams Technical College

General Studies -

Assumption High School

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Joh'Meka Ausama