John
Summary
PRODUCT MANAGER I bring a unique blend of technical expertise, design acumen, and marketing savvy, providing me with a comprehensive understanding of the entire product lifecycle from conception to market launch. With a proven track record in optimizing digital products and driving significant revenue growth, I am excited to leverage my diverse background and skills as a Product Manager to drive product innovation and deliver exceptional user experiences.
Overview
18
18
years of professional experience
Work History
Junior Product Manager BOLD
08.2023 - Current
- Managing B2C SaaS products across multiple markets, optimizing career-related document builders with over 20,000,000 monthly visitors
- Formulating features and optimization ideas, followed by validation through a series of product experiments
- In Q1 2024, my team conducted 29 A/B tests, maintaining a success rate of 41%
- Experiments coordinated directly by me resulted in over $690,000 in annualized revenue and an average 8% increase in CVR
- Creating and executing quarterly OKRs and roadmaps in collaboration with more experienced Product Managers
- Developing product hypotheses and initiatives through a thorough and complete process, from gathering qualitative and quantitative insights to utilizing design methodologies, experimentation design, testing, releasing, and extracting learnings
- Collaborating with the product squad, including PMs, UX/UI designers, and Product Analysts, to plan sprints, coordinate workflows, and prioritize tasks (Agile, Scrum, Miro, FigJam)
- Engaging in cross-functional collaboration by serving as a communication hub between business, design, and development teams
- Working closely with frontend and backend developers, QA, legal, finance, localization teams, UX research, Customer Support, and Customer
- Engagement to enhance user experience across various locales
- Defining product requirements, managing development team tasks, and overseeing app release scopes (Jira, Confluence, Bitbucket)
- Conducting data analysis by creating and analyzing reports of various scopes to assess the impact of complex product changes and monitor product performance (Mixpanel, Fullstory, Microstrategy, internal tools)
- Data-informed decision-making
- Coordinating multiple projects across diverse markets, including experiments, brainstorming sessions, new feature development, research, and market analysis
- Maintaining product documentation and facilitating knowledge sharing within the team (Confluence, FigJam, reports, decks, google docs)
- Representing the team by sharing performance metrics, research findings, and insights gained from experiments with the company
- Supporting UX research by conducting usability testing, participating in user interviews, and identifying areas for improvement
- Ambitious
- Self-driven
- Goal-oriented
- Creative
- Independent
- Responsible
- Flexible
Digital Products Specialist
Credit Suisse
01.2007 - 10.2022
Manager ServiceNow, SOFTWARE, Visual Communication Designer
Credit Suisse
- Responsible for the internal and external communication process
- Designing, creating, delivering, and distributing offered products
- Working on data visualization and project/process management documentation
- Preparing documents, presentations, surveys, invitations, newsletters, graphics, and other visual assets aligned with the brand look and feel (using Microsoft Office, Adobe CC, and various CMS)
- Introducing new products and processes to the team
- Took a leading role in the global newsletter process
- Responsible for preparing and delivering mailings, managing, supporting, and performing training for other specialists
- Web designing and publishing
- Played an essential role in the global intranet migration project
- Rebuilding company websites (using AEM)
- Collaborating with different teams on this and other projects
- Client acquisition, consultation, and advisory in areas ranging from conceptual layout to technical assistance
- Stakeholder management
- Close collaboration with various clients across the bank (EMEA, APAC, America)
- Delivering products aligned with corporate standards as well as clients' vision and needs
- Iterating based on customer feedback and proofreading to ensure the quality of delivered products
- Providing high-quality service under major time pressure and achieving certain KPI levels
- Maintaining the highest level of personal performance at 4.0 measured by customer reviews
- CAE (Certificate in Advanced
- English) - University of
- Cambridge (C1)
- Digital Product
- Management- University of
- Virginia
- Project Management
- Essentials
- CERTIFICATES
Marketing Specialist
Polska Press Grupa
01.2009 - 03.2021
- Coordinating and implementing multiple marketing projects simultaneously
- Team collaboration across the country
- Working for both the local department and the headquarters
- Performing based on KPIs, especially sales-oriented
- Helped increase the company's revenue during the first global lockdown to 120% by successfully implementing online campaigns
- Developing and completing databases, analyzing, and working with large amounts of data (using Excel and spreadsheets)
- Market monitoring and analysis
- Conducting customer interviews and gathering their feedback
- Forming relationships with clients
- Building campaign strategies, iterating, and taking necessary actions based on quantitative (KPIs, market analysis) and qualitative (customer interviews) data
- Planning and organizing various types of promotional events (forums, galas, contests, etc.)
- Active customer and partner acquisition (barter, advertising, patronage, sponsorship)
- Preparing promotional materials
- Creating graphics, photo processing
- Writing and publishing promotional press articles in the newspaper (using the company's CMS similar to WordPress).
Psychology
HOBBIES
01.2020 - 03.2021
- LANGUAGES
- English (C1)
- Polish (native)
- Spanish (A1)
- I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data
- Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
- Design
- Communication
- New Technologies
- Storytelling
- Traveling
- Arts
- Yoga
- Fitness
- Developing campaign strategies and release planning
- Front-end development: creating notifications (CMS, XML, HTML, CSS, Git
- Oxygen), supporting webpages (AEM), tracking links
- Testing widgets, reporting, and solving bugs
- Preparing mockups and documentation, iterating based on feedback
- Managing the sign-off process and gathering stakeholder approvals
- Deploying to PROD environment and scheduling removal of notifications.
Education
Bachelor of Journalism and Social - Communication: Advertising and Promotion
A. Mickiewicz University
2019
Skills
- Leadership
- Problem Solving
- Research & Analysis
- Cross-functional
- Coordination
- Project Management
- Time & Priority Management
- Usability Testing
- Written & Oral
- Communication
- Presentation & Public
- Speaking
- Subject Matter Expert in corporate digital products and tools, focusing on
- The Credit Suisse Direct online banking application
- Managing online content (CMS) and web publishing
- Shaping the dialogue between business and technical teams to ensure
- Successful product performance
- Managing the implementation of business requirements
- Collaborating with global interdisciplinary teams, including developers
- Sales, marketing, project managers, and product owners
- Serving as Scrum Master: hosting meetings, prioritizing tasks, sprint
- Planning, retrospectives, and backlog maintenance (using Jira, Scrum
- Confluence)
- Handling project/program management office activities
- Creating and activating personalized notifications (widgets) for app
- Promotions, covering the full digital product lifecycle
- Confluence
- Figma
- Fullstory
- Miro
- Mixpanel
- Lokalise
- Bitbucket
- Git
- CMS
- Google Workspace
- Microsoft Office
- Adobe Photoshop
- Adobe Campaign
Additional Information
- N: , American and Polish; authorized to work in the US and the EU Jira
Timeline
Junior Product Manager BOLD
08.2023 - Current
Psychology
HOBBIES
01.2020 - 03.2021
Marketing Specialist
Polska Press Grupa
01.2009 - 03.2021
Digital Products Specialist
Credit Suisse
01.2007 - 10.2022
Manager ServiceNow, SOFTWARE, Visual Communication Designer
Credit Suisse
Bachelor of Journalism and Social - Communication: Advertising and Promotion
A. Mickiewicz University