Microsoft Office
John Rutherford
Boerne,TX
Summary
Experienced Program/Project Manager with a strong focus on organizing business operations, overseeing finances, and managing resources to ensure seamless project execution. Skilled in procuring necessary equipment and supplies, while closely monitoring projects to maintain adherence to production schedules and budgets. Adept at leading production teams, identifying challenges, and providing targeted solutions. Possesses extensive knowledge of accounting principles, bookkeeping, budgeting, and financial management. Recognized as a knowledgeable leader and dedicated problem solver, with a keen eye for detail and a track record of successfully coordinating projects, programs, and improvements.
Quote
The Five P's: “Proper Preparation Prevents Poor Performance.”
James Baker, former Secretary of State
Overview
24
24
years of professional experience
5
5
Certifications
Skills
Project planning and development
Staff Management
Project Scheduling
Strategic Planning
Schedule Management
Client Relations
Customer Relations
Stakeholder Communications
Scope Management
Risk Management
Budgeting and forecasting
Advanced problem solving
Small business operations
Operations Management
Business Administration
Consulting
Employee Development
Regulatory Compliance
Teamwork and Collaboration
Contract Management
Work History
Owner/Managing Partner
EMERGENTZ TECHNOLOGIES
10.2022 - Current
- Emergentz Technologies (E.T.),a 2022 Startup, was designed and built by an SMB business owner for other SMB business owners
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Director of Client Delivery
SENDERO CLOUD
09.2015 - 06.2023
- In charge of all client delivery including, but not limited to all project/program opportunity identification, development, build out, quoting and delivery
- Responsible for all SaaS and product/program management to include planning, implementation, testing and acceptance of technology solutions for a large portfolio of clients.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Deputy Program Director
AMCAD
07.2013 - 08.2015
- Hired to rebuild and revamp all personnel, processes and communication structures on $18.7 million program designed to replace all aging county systems
- In charge of all quality control, software development/delivery, and program documentation.
- Balanced competing priorities effectively while managing multiple projects simultaneously under tight deadlines.
- Collaborated with community partners to expand the reach and impact of programming efforts, ultimately serving a larger audience in need.
- Contributed to the development of strategic plans for the organization, aligning program objectives with overarching business goals.
- Streamlined program processes by implementing efficient project management strategies, resulting in improved overall performance.
Sr. Advisor, Project and Program Management
DELL
10.2012 - 07.2013
- Consulted and directed the value proposition, work plan, resource needs, timeline and budget for $400 million plus program
- Managed 80-plus matrixed resources to achieve the project objectives on time, within scope, and on budget.
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
- Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.
- Led change management initiatives to improve organizational effectiveness and support long-term growth objectives.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges, achieving company-wide growth.
Network Operations Manager
GENESIS NETWORK INTEGRATION SERVICES
09.2011 - 10.2012
- Director-level position brought into re-engineer the network service desk operations to adhere to the ITIL framework.
- Moved business over to a Service Now platform.
- Created all processes, tools, templates, policies, and procedures while hiring and training all the relevant staff.
- Identified timeslots for preventive maintenance by examining work schedules and reducing service disruptions for network users.
- Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
- Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults and attempted intrusions.
- Drafted network configuration backup process policies to support disaster recovery.
Project Management Office Deputy Director
SOUTH TEXAS BLOOD & TISSUE CENTER
02.2010 - 09.2011
- Engineered the vision, creation and development of the company’s PMO and served as Co-Chair of the C-Level & EVP Governance Committee for enterprise-wide project scoring and priority scheduling
- Managed company-wide quality assurance and change control programs.
- Directly supervised and trained a team of four project management professionals
- Managed company-wide quality assurance and change control programs
- Initiated the PMO’s PPM (Daptiv) and created custom reporting systems
- Developed program methodologies and oversaw audits and rescues
- Successfully managed and maintained a project portfolio of over 70 projects
Director of Managed Services & Project Management/Engagement Director
COMPUTER SOLUTIONS
10.2006 - 02.2010
- Executive leadership position responsible for driving business and customer retention through providing consultation services
- Built, staffed and delivered a custom service desk solution resulting in $430K per month in revenues
- Directed a team of 4 managers, 30 techs, and 6 remote/overseas application developers
- Assessed and recommended technology solutions, to include procurement, implementation, support, and maintenance
- Doubled departmental revenues and was promoted based on achievements
- Part of executive management participating in company-wide strategy, business planning, and operational decisions
- Handled the consultant role as a virtual CIO for clients needing this service
Senior Project/Program Manager
AT&T (formerly SBC)
06.2000 - 10.2006
- Specialized in creating small, high performance teams to lead operations for multi-national projects
- Provided turn-key solutions and disaster recovery plans for various customers.
- Led diverse teams of professionals, overseeing their work efforts and providing guidance to ensure successful completion of assigned tasks.
- Fostered strong relationships with cross-functional teams to facilitate seamless communication and collaboration throughout the project lifecycle.
- Managed multiple high-priority projects simultaneously, effectively balancing resources and ensuring consistent progress across all initiatives.
- Implemented robust communication plans to share updates, accomplishments, and challenges with stakeholders at all levels of the organization.
- Enhanced client satisfaction by consistently delivering projects on time and within budget through effective resource allocation and prioritization.
Education
MBA - Project Management
KELLER GRADUATE SCHOOL OF MANAGEMENT
San Antonio, TX06.2012
Bachelor of Science - Telecommunication Management
DEVRY UNIVERSITY
Addison, IL06.2000
Accomplishments
- MCI WorldCom - National Accuracy Award
- AT&T (formerly SBC) - AT&T Circle of Excellence, Southwest Service Hero, President’s Spotlight, & Spotlight on Success
- Computer Solutions - Core Value Award
Certification
- Project Management Professional (PMP)
Project Management Institute, PMP# 57798 - certified since 2002 - ITIL Foundation Certificate in IT Service Management (ITIL 2011) - ITIL (GR750051617JR)
- Microsoft Certified Professional (MCP)
Windows NT 4.0, and Windows NT Server 4.0 - Microsoft Project Server – Blue Belt Professional
Managing Multiple Projects Using Project Server 2003 - BELL LEADERSHIP GRADUATE – Chapel Hill, NC
Certificate for Completion of Active Listening
Additional Information
Project Snippet (more experience detail provided upon request) -
- 5-year, $18.7M, entire county software rollout to replace their current, outdated solution with a new, customized and state-of-the-art software solution.
- 5-year, $400M (plus) program for CoreLogic to move their datacenters in Westlake, TX and Santa Ana, CA to the two datacenters run by Dell (Plano, TX and Quincy, WA).
- 2-year, $5.8M, WAN support contract for the State of Texas (Office of the Attorney General). Performed all program/project management duties, as well as, acted as the single point of contact for the service contract (as the Operations Manager).
- 3-year, $2M massive software development program, for the South Texas Blood & Tissue Center, of a Blood Establishment Computer Software (BECS) system, which included 8 other major projects within.
- 34-site, $4M data equipment implementation at Broadway Bank and all of its remote locations.
- 10-site, 750 VoIP phone installation for the South Texas Blood & Tissue Center.
- 46-site remote VoIP phone and network installation for AGACI Fashions.
- Central Texas Turnpike Project: 20-month, $15M, 52-site, Structured Cabling, AVVID Voice-over-IP and network installation.
- San Antonio Independent School District: 10-month, $5M, 93-site installation that covered a network refresh (7200 Router and a MGX Switch/Router), 2,580 Cisco Wireless Access Points and 516 power injectors.
- Northside Independent School District: 14-month, $5.5, 85-site AVVID VoIP – Phase 2. NISD requested that SBC convert their miscellaneous key systems and PBXs over to a single AVVID architecture at 85 locations throughout the district.
- Southside Independent School District: this 6-month E-Rate Round Four project included a complete network upgrade, installation of a VoIP telephone system, structured cabling and server installation/upgrade.
- Judson Independent School District: 4-month GigaMAN and Alcatel Core Switch installation. 20-site district with $1.1 million dollars’ worth of equipment.
- Baxter Healthcare: The Baxter Healthcare DNA project is an eighteen-month, $30M, one hundred eleven-site structured cabling project.
- The Hartford: Four-month, global ten-site installation of a Cisco router upgrade.
Software
Microsoft Project
Microsoft Server
ConnectWise
Numerous Operating Systems
ServiceNow
Google Sheets
Smartsheet
Zoom
Mondaycom
Wrike
Most SaaS Products
Timeline
Owner/Managing Partner
EMERGENTZ TECHNOLOGIES
10.2022 - Current
Director of Client Delivery
SENDERO CLOUD
09.2015 - 06.2023
Deputy Program Director
AMCAD
07.2013 - 08.2015
Sr. Advisor, Project and Program Management
DELL
10.2012 - 07.2013
Network Operations Manager
GENESIS NETWORK INTEGRATION SERVICES
09.2011 - 10.2012
Project Management Office Deputy Director
SOUTH TEXAS BLOOD & TISSUE CENTER
02.2010 - 09.2011
Director of Managed Services & Project Management/Engagement Director
COMPUTER SOLUTIONS
10.2006 - 02.2010
Senior Project/Program Manager
AT&T (formerly SBC)
06.2000 - 10.2006
MBA - Project Management
KELLER GRADUATE SCHOOL OF MANAGEMENT
Bachelor of Science - Telecommunication Management
DEVRY UNIVERSITY