JOHN ACIO
Mankato,MN
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
12
12
years of professional experience
Work History
Health Unit Coordinator
Mayo Clinic Health System
07.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
Shift Leader
Panda Restaurant Group
03.2017 - 01.2022
- Trained and supervised new employees to fulfill company requirements, opening and closing the restaurant, and high value cash handling were my main job duties
- While carrying out my leadership role, I also supported my staff on the line during customer rush hours
Sales Lead
Aldo
10.2017 - 03.2018
- Maintained a client book to stay in constant communication with customers on a weekly basis
- Assisted the store manager with transfers and large shipments
- Motivated sales associates to meet and exceed expected sales goals
- Organized merchandise in the store to provide and clean and engaging shopping experience
Shift Manager
McDonalds
10.2013 - 03.2017
- My responsibilities included managing a team of 6-7 employees making sure we met our daily store goal
- With my experience with high value cash handling, as a manager, I was tasked to balance and track our store earnings
- To ensure customer satisfaction, all complaints and inquiries were my obligation
Education
Oakton Community College
Skokie, IL05.2017
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Waipahu High School
Waipahu, HI05.2010
Associate of Applied Science - Business Administration And Management
South Central College
Mankato, MN05-2025
BBA - Business Administration And Management
Minnesota State University, Mankato
Mankato, MN05-2027
Skills
- Leadership and management expertise
- Analytical problem-solving
- Commitment to professionalism
- Patient intake management
- HIPAA compliance
Timeline
Health Unit Coordinator
Mayo Clinic Health System
07.2023 - Current
Sales Lead
Aldo
10.2017 - 03.2018
Shift Leader
Panda Restaurant Group
03.2017 - 01.2022
Shift Manager
McDonalds
10.2013 - 03.2017
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Waipahu High School
Oakton Community College
Associate of Applied Science - Business Administration And Management
South Central College
BBA - Business Administration And Management
Minnesota State University, Mankato
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