John Acosta-Navarro
Smyrna,GA
Summary
Highly driven professional successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment. With a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
General Manager
Family Dollar
Smyrna, Georgia
01.2024 - Current
- Conducted regular internal control audits to ensure accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Trained employees on duties, policies and procedures.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Tracked monthly sales to generate reports for business development planning.
Proof of Performance and Inventory Coordinator
Alchemy Media
Los Angeles, CA
01.2023 - 01.2024
- Collaborated with other departments to resolve any discrepancies in inventory records.
- Provided support in the reconciliation of intercompany transactions related to inventory.
- Reviewed purchase orders against invoices to ensure items were received correctly.
- Investigated root causes for variances between forecasted demand and actual demand for products.
- Ensured compliance with company policies and procedures related to managing inventory.
- Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
- Developed and implemented quality management systems to ensure compliance with customer requirements.
- Collaborated with cross-functional teams in the development of new products and processes to ensure high levels of quality are maintained throughout the design phase.
Regional Director of Operations
My Dads Plumbing
San Dimas, CA
08.2017 - 01.2023
- Identified potential risks associated with regional operations activities and developed mitigation plans.
- Monitored customer service levels and took corrective action when necessary.
- Negotiated contracts with vendors for goods or services used by regional operations teams.
- Actively participated in industry events or conferences relevant to regional operations.
- Reviewed financial reports and identified opportunities for cost savings.
- Managed regional staff, including hiring, training, performance reviews and disciplinary actions.
- Collaborated with cross-functional teams to ensure alignment between departments on regional initiatives.
- Ensured compliance with all local, state, and federal regulations related to operations in the region.
- Conducted regular meetings with senior management to review progress toward goals and objectives.
- Responded quickly to any customer complaints or issues arising from regional operations activities.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
Education
High School Diploma -
Century High School
Santa Ana, CA06-2005
Some College (No Degree) - Business Management
Pasadena City College
Pasadena, CASome College (No Degree) - Business Management
University of California - Los Angeles
Los Angeles, CASkills
- Schedule Management
- P&L Management
- Loss Prevention
- Sales
- Quality Management
- Training and Development
- Supervision and training
- Leadership
- Training and coaching
- Employee Scheduling
- Operational Excellence
- Performance monitoring
- Compliance Monitoring
- Customer Satisfaction
- Staff hiring
- Customer Service
- Adaptability and Flexibility
- Organizational Skills
- Excellent Communication
- Customer Service Management
- Administrative Management
- Inventory Management
- Quality Assurance
- Business Management
- Employee Development
- Strategic Planning
References
References available upon request.
Timeline
General Manager
Family Dollar
01.2024 - Current
Proof of Performance and Inventory Coordinator
Alchemy Media
01.2023 - 01.2024
Regional Director of Operations
My Dads Plumbing
08.2017 - 01.2023
High School Diploma -
Century High School
Some College (No Degree) - Business Management
Pasadena City College
Some College (No Degree) - Business Management
University of California - Los Angeles