JOHN ADAMES
Brentwood,NY
Summary
Professional retail worker with strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.
Overview
13
13
years of professional experience
Work History
Promoted From Department Lead to Supervisor
The Home Depot
01.2019 - Current
- Ensuring customer transactions are processed quickly and accurately
- Maintaining up-to-date knowledge of store policies regarding store credit card payments, return and exchanges
- Providing personal project loans or business credit cards information
- Managed team of twenty employees, delegated tasks and held each employee accountable for completing assignments
- Trained new employees on overall company and department-specific policies and procedures
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement
- Assigned tasks and established work schedules to staff to cover operational needs
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Handled cash register, returns, and refunds
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback
- Maintained clean, organized workspaces for optimal functionality and employee safety
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Marked-down clearance items and relocated merchandise to proper store areas
- Submitted reports to senior management to aid in business decision-making and planning
Promoted From Sales Associate to Store Manager
T-Mobile
01.2015 - 05.2018
- Scheduled shifts and assigned employee sales goals
- Supervised and coached employees to increase performance goals and customer service
- Analyzed results from advertising, sales promotions and merchandise displays to increase profitability
- Addressed customer inquiries and resolved complaints to customer satisfaction
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Managed inventory control, cash control, and store opening and closing procedures
- Ensured quality of services based on corporate expectations
- Hired, recruited and trained employees
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control
Ralph Lauren Polo Specialist
Macy’s
10.2013 - 04.2015
- Welcomed, assisted and provided exceptional customer service to all customers
- Maintain and organized Men’s Polo Department
- Interacted with customers in a friendly and professional manner
- Verified that product display generated customer appeal and convenience
- Processed credit card, cash, checks and gift card purchases
- Promoted store credit cards to generate additional savings opportunities
- Managed time efficiently in order to complete all tasks within deadlines.
Promoted Form Stock to Sales Associate
Aldo Shoes
03.2012 - 01.2015
- Organized store merchandise on shelf by style, seasonal trends and color to maintain visually-appealing showroom
- Prepared merchandise for sales floor by pricing and stockroom by size, color and style
- Serviced multiple customers at once, multi-tasked and enthusiastically handled any special event
- Processed shipping for online orders
- Opened and closed store on a daily basis
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial
- Recognized for excellent customer service
Education
High School -
Everglades High School
Miramar, FLSkills
- Excellent communication
- Problem-solving
- Sales processing
- Leadership
- Teamwork and collaboration
- Time management
- Listening skills
- Work ethic
- Multitasking and organization
- Customer relations
- Team Work
- Foreign language skills
Languages
English
Spanish
Timeline
Promoted From Department Lead to Supervisor
The Home Depot
01.2019 - Current
Promoted From Sales Associate to Store Manager
T-Mobile
01.2015 - 05.2018
Ralph Lauren Polo Specialist
Macy’s
10.2013 - 04.2015
Promoted Form Stock to Sales Associate
Aldo Shoes
03.2012 - 01.2015
High School -
Everglades High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Justin LyonJustin Lyon
Sales Associate at The Home DepotSales Associate at The Home Depot
Evan Majarais SmithEvan Majarais Smith
Front-End Operations Associate at The Home DepotFront-End Operations Associate at The Home Depot
Samantha BogertSamantha Bogert
Appliance Sales Associate at The Home DepotAppliance Sales Associate at The Home Depot
Nia CampbellNia Campbell
Supervisor at Whole Food MarketSupervisor at Whole Food Market