John Adam Hayden
Boca Raton,FL
Summary
Dynamic leader with extensive experience in operational excellence at Addition Financial Credit Union, specializing in commercial loan processes. Expertise in loan operating systems and compliance regulations, enhancing team collaboration and efficiency. Proven ability to implement innovative procedures that improve workflow and mitigate risks across diverse lending portfolios.
Overview
17
17
years of professional experience
Work History
Head of Commercial Operations & Administration
Addition Financial Credit Union
Lake Mary, USA
05.2022 - 02.2024
- Lead a team of 20 loan originators, processors, closers, servicers and analysts supporting all of Commercial & Business Services.
- Oversee end to end process (Origination to closing) for all commercial & business purpose loans.
- Wrote & implemented new processes & procedures, including segregation of duties to maintain work flow for all stages of the loan cycle from origination to servicing.
- Managed ticklers to track and monitor pending loans and collateral documentation and ongoing financial documentation for quarterly credit covenants and annual review of all commercial loans.
- Conducted interviewing, hiring and training of new employees; planning, assigning and directing responsibilities of all direct reports, including employee performance reviews & resolving issues to improve overall efficiency.
Associate Managing Director - Private Wealth, Business Banking & Consumer Banking Operations Manager
CIBC Bank, USA
Chicago, USA
10.2015 - 05.2022
- Manage team of 20 multi-function direct reports of loan processors, closers, post-closers and servicers, system analysts & paralegals supporting Private Wealth, Consumer Banking, Business Banking and SBA lines of businesses.
- Specialized in Commercial, Consumer, Construction-Perm & SBA loan products.
- Analyze builders risk insurance policies, tax updates and periodic site visits to check work in progress and monitor the process of payoffs, AIA continuation worksheet, permits and change orders throughout the construction phase.
- Attorney prepared, LaserPro & Encompass loan documentation programs used to generate legal & loan documents, including scheduling any funding disbursements, onboarding & servicing of portfolio loans & reporting of FHLB pledged loans.
- Conducted monthly internal audits and assessments to ensure my department meets financial services benchmarks and appropriately mitigate risks, create and maintain documents exception tracking & reporting with SQL.
- Partnered with internal Compliance, Legal and ERM to secure my staff’s full understanding and adhering to external and internal auditing while tracking progress towards objectives and goals.
Private Wealth & Consumer Banking Loan Operations Manager
The Northern Trust Company
Chicago, USA
03.2011 - 10.2015
- Lead multi-function group of loan processors, underwriters, closers and analysts for Consumer and Commercial purpose loans. Maintain policies and procedures to ensure compliance with regulations relative to all lending activities.
- Readied consumer and commercial loan documents; arrange disbursement of funds for real estate secured and residential new construction loans, including the servicing of portfolio loans.
- Provided monthly internal partner training on lending related regulations and laws to ensure all closing documentation meets government compliance standards. Subject Matter Expert for rollout of TILA- RESPA Integrated Disclosure Implementation.
Education
AS - Finance Major
University of Florida
01.2006
Skills
- Loan operating systems: Encompass, Jack Henry, Black Knight, Edge, Synergy, Episys, Statusmart, Cognos, Empower, Metavante, ACBS
- Loan regulations: BSA, OFAC, CIP, KYC, CFBP regulations, Reg U, Reg Z, ECOA, RESPA/Reg X, HMDA/Reg C, FCRA/Reg V
- Federal housing programs: FHLMC, FNMA, FHA, VA, GNMA
- TRID regulations
Skills And Expertise
Encompass, Jack Henry, Black Knight, Edge, Synergy, Episys, Statusmart, Cognos, Empower, Metavante, ACBS, Expert in BSA, OFAC, CIP, KYC, all CFBP Regulations, Reg U, Reg Z, ECOA, RESPA/Reg X, HMDA/Reg C, FCRA/Reg V, FHLMC, FNMA, FHA, VA, GNMA, TRID regulations
Timeline
Head of Commercial Operations & Administration
Addition Financial Credit Union
05.2022 - 02.2024
Associate Managing Director - Private Wealth, Business Banking & Consumer Banking Operations Manager
CIBC Bank, USA
10.2015 - 05.2022
Private Wealth & Consumer Banking Loan Operations Manager
The Northern Trust Company
03.2011 - 10.2015
AS - Finance Major
University of Florida