Hi, I’m
John Aglah
Bronx,NY
Summary
A Director with expertise in quality assurance initiatives, issue resolution, and interpersonal communication focused on driving team collaboration. Proficient with project management and personnel training. Innovative with experience in negotiation, vendor relations, administrative processing, contracting, supply chain and inventory control. A strong communicator and tactical planner with top skills in problem-solving and conflict management. Offering over a Decade record in the field and looking for a challenging and long-term position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
10
years of professional experience
10
years of post-secondary education
Work History
Harlem Hospital/Crothall Healthcare Inc.
Director Of Operations, Sterile Processing,
03.2021 - Current
Job overview
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits checks.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Lenox Hill Hospital/Northwell Health
Director, Sterile Processing
01.2016 - 03.2021
Job overview
- Conducted all trainings and orientation processes with evidenced based practice to ensure the best quality of care is delivered to patients.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored and coordinated workflows to optimize resources.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Enforced procedures and policies for safety and quality services.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
Staten Island University Hospital/Northwell Health
Manager, Sterile Processing
01.2015 - 12.2015
Job overview
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Queens Hospital Center
Sterile Processing Technician
01.2014 - 12.2014
Job overview
- Achieved high levels of accuracy in record-keeping, logging important data related to sterilization cycles and equipment usage.
- Verified and maintained proper documents and records for sterilization.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Ensured strict adherence to regulatory guidelines during decontamination processes, mitigating risks associated with improper handling of biohazardous materials.
- Assisted in staff development by providing guidance to new team members on proper sterile processing techniques.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Wrapped trays, instrument packs, and sets.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
Education
Monroe CollegeBronx, NY
MBA from Business Management
01.2018 - 04.2019
Monroe CollegeBronx, NY
BBA from Health Services Administration
01.2014 - 12.2017
American Heart Association
Basic Life Support (CPR And AED)Certification
06.2024 - 06.2024
CBIC
Associate-Infection Prevention And Control (a-IPC)
08.2023 - 06.2024
HSPAChicago, IL
Certified Registered Central Service Technician (CRCST)
06.2013 - 01.2014
HSPAChicago, IL
Certified Healthcare Leader (CHL)
06.2014 - 01.2015
HSPAChicago, IL
Certified Instrument Specialist(CIS)
06.2014 - 01.2015
HSPAChicago, IL
Certified Endoscope Reprocessor (CER)
03.2019 - 11.2019
Certificate
Certified Information System Auditor/CISA
01.2022 - 11.2023
Skills
- Health information systems
- Advocating Patient Safety
- Staff retention
- Cost reduction and containment
- Performance reporting
- Create and maintain Unit schedule
- Conducts Safe procedure reviews and reports
- Conduct a Quality Assurance report
- Mentor new staff and create orientation process
- Guided staff through orientation process
- Continuous improvements
- Budget Management and development
- Data collection and analysis
- Purchasing and planning
- Cost analysis and savings
- Policy/program development
- Recruiting and hiring
- Critical thinking
- Computer skills
- Decision-making
- Problem resolution
- Strategic Planning
- Operations Management
- Staff Management
- Strategies and goals
- Partnerships and Alliances
- Project Management
- Business Planning
- Contract and Vendor Management
- Verbal and written communication
- Creativity and Innovation
- Program Management
- Financial Management
- Negotiation
- Legal and Regulatory Compliance
- Crisis Management
- Organizational Development
- Hiring and Retention
- Information Technology Management
- Talent Acquisition
- Teamwork and Collaboration
- Multitasking
Timeline
American Heart Association
Basic Life Support (CPR And AED)Certification
06.2024 - 06.2024
CBIC
Associate-Infection Prevention And Control (a-IPC)
08.2023 - 06.2024
Certificate
Certified Information System Auditor/CISA
01.2022 - 11.2023
Director Of Operations, Sterile Processing,
Harlem Hospital/Crothall Healthcare Inc.
03.2021 - Current
HSPA
Certified Endoscope Reprocessor (CER)
03.2019 - 11.2019
Monroe College
MBA from Business Management
01.2018 - 04.2019
Director, Sterile Processing
Lenox Hill Hospital/Northwell Health
01.2016 - 03.2021
Manager, Sterile Processing
Staten Island University Hospital/Northwell Health
01.2015 - 12.2015
HSPA
Certified Healthcare Leader (CHL)
06.2014 - 01.2015
HSPA
Certified Instrument Specialist(CIS)
06.2014 - 01.2015
Sterile Processing Technician
Queens Hospital Center
01.2014 - 12.2014
Monroe College
BBA from Health Services Administration
01.2014 - 12.2017
HSPA
Certified Registered Central Service Technician (CRCST)
06.2013 - 01.2014