John Aguero
Brownsville,TX
Summary
Business manager with extensive training and hardworking ethic, Great customer service skills along with organizational proficiency, and computer literacy to help the progression and better administration of the company. Experience as a Maintenance Technician with a wide variety of knowledge and great skillset to perform mechanical repairs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Maintenance Technician/Production Lead
Tesla
Austin, TX
02.2023 - 06.2024
- Conducted pre-production meetings to outline team objectives and expectations
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Assisted in the installation of new machinery and equipment.
- Conducted regular safety checks to ensure compliance with OSHA standards and maintained a clean and safe environment free of hazardous materials.
- Monitored the quality of products during production process.
- Provided guidance and support to subordinates in their daily activities.
- Developed strategies for improving efficiency and implemented changes according to productivity, and cost-effectiveness in the production line.
Assistant Store Manager
NAPA Autoparts
Round Rock, TX
07.2021 - 01.2023
- Was in charge of managing routes for commercial accounts
- Was in charge of walk in customers
- To ensure all freight was stocked to ensure product availability
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Assistant Store Manager
Dollar General
Georgetown, TX
11.2019 - 05.2021
- To ensure store was managed and to ensure freight was put up in a timely fashion and organized
- To ensure open and closing procedures were followed by associates and management alike
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Commercial Manager/Installer Service Specialist
O’reillys Auto Parts
Austin, TX
12.2017 - 05.2019
- To ensure that my commercial customers needs are met in a timely yet professional manor
- To manage all drivers route and to maintain their trucks
- To visit accounts often and reassure them of our products
- Reviewed, analyzed and negotiated contracts to ensure that all terms and conditions met the company's objectives.
- Developed strategies for successful bidding on commercial projects.
- Oversaw the development of marketing materials for product promotion.
Store Manager
Advanced Auto Parts
Austin, TX
01.2015 - 12.2017
- To provide the best customer service possible
- Guaranteed employee schedule compliance
- To ensure task such as planograms and store signage were up to date
- To ensure safety of all employees and customers alike by adhering to OSHA standards
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Pest Control Technician
Bella Bugs Pest Control
Austin, Texas
03.2014 - 01.2015
- To ensure great customer service was provided
- To provide general Pest, and Rodent control
- Providing handy work to all customers which have entry points
- Educate customers on safety of products
Digital Service Representative
American Customer Care
Brownsville, Texas
12.2012 - 03.2014
- Provide quality customer support
- Operate computerized software
- Assist customers with product technical difficulties
- Obtain new customers for magazine subscriptions
- Renew publications
- Greeted customers and answered inquiries in a professional manner.
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Provided excellent customer service by addressing customer needs in a timely fashion.
Customer Service Representative
Convergys
Brownsville, Texas
06.2009 - 05.2012
- Ensured high levels of customer satisfaction by offering new solutions
- Integrated computer applications
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Assisted in the installation of new machinery and equipment.
Education
Pharmacy Technician - Pharmacy
South Texas Vocational Technical Institute
Brownsville, Texas10.2010
High School Diploma -
Premier High School
Brownsville, Texas01.2009
Skills
- Proficient with Microsoft and computer software
- Power and hand tool use
- Equipment Repair
- Plumbing repair
- System installations
- Problem solving ability
- Mechanical expertise
- Building automation
- OSHA
- Team worker
- Responsible
- Flexible
- Honest
References
References are available on request.
Contact
- Phone, 956-589-5762
- Email, Johnaguero92@gmail.com
Certification
- Certified Plumber Apprentice
- OSHA Certified
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Maintenance Technician/Production Lead
Tesla
02.2023 - 06.2024
Assistant Store Manager
NAPA Autoparts
07.2021 - 01.2023
Assistant Store Manager
Dollar General
11.2019 - 05.2021
Commercial Manager/Installer Service Specialist
O’reillys Auto Parts
12.2017 - 05.2019
Store Manager
Advanced Auto Parts
01.2015 - 12.2017
Pest Control Technician
Bella Bugs Pest Control
03.2014 - 01.2015
Digital Service Representative
American Customer Care
12.2012 - 03.2014
Customer Service Representative
Convergys
06.2009 - 05.2012
Pharmacy Technician - Pharmacy
South Texas Vocational Technical Institute
High School Diploma -
Premier High School